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Question: high sierra not being downloaded

My sister is trying to download high-sierra.


she cannot do it. She lives in Iran. she has used two Apple IDs.

One Apple ID is mine which I live in the US, one is hers.

Both fail, it complains about the apple IDs!


I do not know what is the problem! country? ID? why?

MacBook Pro with Retina display, macOS Sierra (10.12.6)

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User profile for user: Hossein.N

Question: high sierra not being downloaded