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Unable to update MacOS High Sierra Version after changing email and Apple ID

HI, I changed my Apple ID and related email as I move to another country, hence the old payment method was also cancelled and I need to open a new profile apple attached to a new credit card.


All good after the changes, have my docs and apps, but I can't update to a new version of High Sierra. I am now on 10.13.6, and even the downloading of something such as twitter app, need a new version.


What I should so? any guidance?


thanks!

iMac 27″, macOS 10.15

Posted on May 31, 2021 2:55 AM

Reply
4 replies

May 31, 2021 3:04 AM in response to ABAN123

The last version of macOS High Sierra is 10.13.6 there is no higher version.

Do you mean you need to upgrade to a newer macOS like Mojave 10.14 or Catalina 10.15 or Big Sur 11.1.


Which OS you can upgrade to will be governed by which model and year your mac is.

Click on the  top left of your screen click on About This Mac to find out the year of your mac.


For Mojave or Catalina,


Open Safari and click on this link, 


How to get old versions of macOS – Apple Support


Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want.

Then go to the Download OS section and click on the OS you want to install.


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says ‘Open’ then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS ******.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.


If you want to or are able to install Big Sur, open Safari and click on the link below.

How to upgrade to macOS Big Sur - Apple Support


If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see

if they are offering 64bit updates.

May 31, 2021 7:20 PM in response to Eau Rouge

thank you so much for your comprehensive reply. Much appreciated. Got it. I thought there were other versions after 10.13.6, as while trying to download the twitter app, a pop up informed that my version need to be updated in order to download such app. Hence my query.

So, now I understand I should upgrade to another OS. I have an iMac 5k 27inch, 2017. Do you believe I will have problem upgrading to Mojave ? is it suggested?


Thank you very much!


Unable to update MacOS High Sierra Version after changing email and Apple ID

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