Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: verification code issue

I never receive the verification code as my phone number has changed. How do I sign into my account?

Posted on


Feb 28, 2018 10:17 AM in response to duncanfromblackpool In response to duncanfromblackpool

Hello duncanfromblackpool,

Thank you for using Apple Support Communities. It's my understanding you're not receiving verification codes since you've recently changed your phone number. I'm happy to help. Use the steps and link below to update your trusted number and manage your account:

Keep your trusted phone numbers up to date

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. You can update your trusted phone numbers when you follow these steps:

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click User uploaded file next to the phone number you want to remove.

Two-factor authentication for Apple ID

Here's some additional information on other ways to get a verification code:
Get a verification code and ​sign in with two-factor authentication

Have a wonderful day!

Feb 28, 2018 10:17 AM

Reply Helpful
User profile for user: duncanfromblackpool

Question: verification code issue