home button unlock

Question

Level 1

11 points

home button unlock

My iPhone 6 is currently very obnoxious. Quoting another person who had the same issue but didn't either get a solution:

"The home button will work to 'wake-up' the phone from a black screen. However I cannot use the home button after this to bring me to the screen for entering the passcode... In order to get to the screen for entering the passcode, I swipe left and try to open an app, which brings me to the passcode screen and from this point forward my home button operates normally.

So - only when my phone is locked is the home button... useless. This strikes me as a software issue and not a hardware issue."

Any thoughts?

iPhone 6, iOS 11.2.5

Posted on Feb 27, 2018 11:37 AM

Reply

Answer 1

askbarnabas

Level 10

103,539 points

Feb 27, 2018 3:33 PM in response to miofrom

Take it to the Apple store genius bar for an evaluation. Before doing that, you can try going to settings>general>reset>reset all settings (this will not delete any info). You can also restore to factory settings and setup as new. Make a full backup first but do not use the backup to set it up.

Reply

Answer 2

ckuan

Level 10

120,686 points

Feb 27, 2018 3:41 PM in response to miofrom

miofrom wrote:

...

So - only when my phone is locked is the home button... useless. This strikes me as a software issue and not a hardware issue."

Any thoughts?

There are many millions iPhones out there with Touch ID (iPhone 5s, SE, 6, 6Plus, 6s, 6s Plus, 7, 7 Plus, 8 & 8 Plus) running 11.2.5 and 11.2.6

FWIW, I have 5s, 6, 6s, 6s Plus, 7 and 8 Plus and there is no issue with Touch ID all running on iOS 11.2.6

What troubleshooting steps have you done?

Any Restart, Reset, Restore from backup and Restore as new?

Reply

Answer 3

miofrom Author

Level 1

11 points

Feb 28, 2018 12:51 AM in response to ckuan

The issue is not with Touch ID. The menu for entering pin OR using Touch ID appears maybe 20 % of the times after pressing the home button, which is fairly rare. When it does, unlocking with Touch ID works 80 % of the time.

Reply

home button unlock

Similar questions