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Question: iTunes crashes with billing information verification

I am running Windows 10 and iTunes 12.1.2.27. All was well until a few weeks ago when iTunes wanted me to update/verify my billing information when I tried to make a purchase from the iTunes store. Every time I try to enter the 3-digit security code for my credit card iTunes crashes. I have updated my billing information on the Apple website, but it didn't fix the problem. I tried switching my billing over to Paypal, and iTunes crashed when I tried to enter the verification code it asked for. How do I resolve this problem?

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Feb 28, 2018 4:30 PM in response to kcthehokie In response to kcthehokie

Hi kcthehokie,

I understand that when you try to update your billing information in iTunes, it stops responding and quits. I'm happy to provide some help for this issue.

I recommend going through the troubleshooting provided in the article below:

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Let us know how this works, and thanks for using the Apple Support Communities. Cheers!

Feb 28, 2018 4:30 PM

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Question: iTunes crashes with billing information verification