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Level 1

8 points

Macbook pro 2012 battery not recognized, x over icon

Hey there. My computer (Macbook pro mid-2012, 2.5g i5, 16g RAM, 1TB SSD, running OS X El Capitan 10.11.6) is not recognizing my battery after a hard drive upgrade. When plugged into power I can boot my computer and Instead of showing percentages I have a black "x" over the battery icon. If I am not connected to power I cannot turn it on. Below is the System Information report.

I just upgraded my hard drive to an SSD because my original SATA HD died (flashing folder). I also changed the HD cable because that is anothering thing my research pointed towards from the flashing folder issue.

I have reseated the battery (note that both the tabs where the screws anchor are broken but the battery still seats well and this was the case prior to my SATA HD failing and had no battery problems). I have also reset the SMC to no avail. Please help!

Battery Information:

Charge Information:

Charge Remaining (mAh): 0

Fully Charged: No

Charging: No

Full Charge Capacity (mAh): 0

Health Information:

Cycle Count: 0

Battery Installed: No

Amperage (mA): 0

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Feb 27, 2018 6:18 PM

Best reply

y_p_w

Level 6

17,642 points

Posted on Feb 28, 2018 4:03 AM

Could be a complete, catastrophic battery failure. How did those tabs break? That might be a consideration into whether or not Apple considers it "tampering" of a part that's not considered user-serviceable. More than likely this is just a coincidence that it happened around the time of the drive upgrade.

There are a couple of things that might affect if Apple or an AASP will replace the battery with an OEM one. One is broken tabs that might suggest "tampering". The other is that you've replaced the SATA cable. I know these are pretty simple things, but other than the drive and the memory, nothing is considered user-serviceable and handling those yourself may violate Apple's policies where they might refuse any out of warranty service, including battery replacement.

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Macbook pro 2012 battery not recognized, x over icon

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