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Level 1

4 points

MacBook 12” (Early 2016) Start up / Battery issues

I have two issues, I believe they both may be interlinked but cannot find any answers as to what is causing them!

1) If the MacBook is charged above 70% then if I attempt to restart the laptop, regardless of what the battery is on at that point I am faced with a flashing folder with a question mark. This then leads to requiring either internet recovery or CTRL + Option + P + R.

2) The same flashing folder appears if the laptop ‘dies’. This is more recent, as soon as charge hits about 16-17% the laptop will, without warning, shut down and it appears to be because of flat battery. However, upon restarting (after using the above mentioned steps) the charge bumps from 0% to 18% almost immediately.

Does anybody know what could be causing this? I’m essence I am stuck only being able to use my MacBook when it is between 18% - 68% charge!!!

MacBook, macOS 10.14

Posted on Jul 14, 2019 10:13 PM

Best reply

kaz-k

Level 8

49,188 points

Posted on Jul 15, 2019 12:28 AM

Hi,

Resetting SMC could solve the issue.

https://support.apple.com/en-us/HT201295

If it doesn't work, run Apple Diagnostics if it reports something.

https://support.apple.com/en-us/HT202731

If it doesn't report anything, you'd better contact Apple support or make Genius Bar reservation to tell them about the circumstance you face right now.

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MacBook 12” (Early 2016) Start up / Battery issues

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