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Question: February challenge just disappeared

My February challenge - to hit an average daily Move calorie burn throughout the month - just disappeared. It is the last day of the month and I already did 800 calories before breakfast to try and get over the line. Where did it go?

Second, before it disappeared, the calories were tracking way lower than if I add up all the move calories earned in February and divide it by number of days.

Apple Watch Series 3

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Hi


If you have met the requirements for an Activity Challenge, but the achievement has not yet been awarded, then Apple advises that you should allow nine days for it to be awarded:


Earn Activity achievements using your Apple Watch - Apple Support


The following steps may also help:


If you have not yet done so, then update your iPhone and Apple Watch to the latest software, starting with your iPhone:


Check your personal information:


If the issue persists after that time, then I suggest that you contact Apple Support for assistance:



(Note that you are not talking to Apple here - this is a user-based technical support community).

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Question marked as Apple recommended

Feb 28, 2018 1:16 AM in response to ccbruce In response to ccbruce

Hi


If you have met the requirements for an Activity Challenge, but the achievement has not yet been awarded, then Apple advises that you should allow nine days for it to be awarded:


Earn Activity achievements using your Apple Watch - Apple Support


The following steps may also help:


If you have not yet done so, then update your iPhone and Apple Watch to the latest software, starting with your iPhone:


Check your personal information:


If the issue persists after that time, then I suggest that you contact Apple Support for assistance:



(Note that you are not talking to Apple here - this is a user-based technical support community).

Feb 28, 2018 1:16 AM

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Feb 28, 2018 1:20 AM in response to Jonathan UK In response to Jonathan UK

Thanks for your reply. Will update the software. The thing is it's not the end of February yet, and I was just behind the target so I don't know if I met it or not. The grey badge has just disappeared. I assume it shouldn't disappear until 1st March? The other February challenge (which I know I missed) is still sat there greyed out.

Feb 28, 2018 1:20 AM

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Feb 28, 2018 6:43 AM in response to Jonathan UK In response to Jonathan UK

It’s done the same to me too, i’ve far surpassed the challenge, but it has not awarded it. Also did the same back in December.


I visited the Apple Store in Cardiff and they didn’t know how to fix the issue. It’s really frustrating that there is no real interest by Apple to find a solution...

Feb 28, 2018 6:43 AM

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Mar 1, 2018 12:50 AM in response to ccbruce In response to ccbruce

In my achievements list, i had a " 58 minutes per days activity" achievement award pending. I was really close as in i needed to do my last 10 minutes of challence.... and then... last night it just disappeared... All my hard work and no award 🙂

I received the award for doing my daily move (at approx (not exactly) the same time the other disappeared)... Does apple not want to award me twice in one month?

Bit unfortunate that it does not fully proporly work.


BTW: all gear is up to date

Mar 1, 2018 12:50 AM

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Mar 1, 2018 1:25 AM in response to Jonathan UK In response to Jonathan UK

To confirm, activity was achieved but not rewarded...


Then it has the cheek to set a March challenge. So that’s two months (Dec and Feb) met but not given. Perhaps Apple should concentrate on fixing the underlying issue, rather than designing/setting new challenges.


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Mar 1, 2018 1:25 AM

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Question: February challenge just disappeared