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Question: iPad Pro

My iPad Pro is stuck in a reboot loop. What can I do?

iPad Pro Wi-Fi, iOS 11.2.6

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Mar 1, 2018 1:14 PM in response to denisfromhull In response to denisfromhull

Hey Denis!

Welcome to the Apple Support Communities. If I'm understanding your post, your iPad Pro won't boot up as expected. Instead, it begins to boot up but then restarts and begins to boot up again. I rely on my iPad every day and know it's important for it to be ready to go when I am; I'm happy to help make sure yours is, too!

From what you've described, I would recommend taking a look at the steps below, which come from the "If your device turns on but gets stuck during start up" section of If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support :

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    User uploaded file
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.



Best.

Mar 1, 2018 1:14 PM

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User profile for user: denisfromhull

Question: iPad Pro