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Question: ipad

Dear All


I have Ipad Air, currently it is disabled, i am trying to activate but i am getting error " apple id cannot be used to unlock this ipad " .


Thanks

iPad Air Wi-Fi

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Feb 28, 2018 8:05 AM in response to veerufrombangalore In response to veerufrombangalore

You are using the id that you were using in Settings > iCloud on the iPad, the iPad shows in the Find iPhone section of that account on http://www.icloud.com ? If not have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Feb 28, 2018 8:05 AM

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