Apple Event: May 7th at 7 am PT
I have MacBook Pro mid-2012 and after updating it to High Sierra 10.13.3 every time I open the photos app it freezes and then crashes immediately. I've re-opened it many times now with the same result. I've tried restarting com, all that basic stuff. Any advice?
MacBook Pro, macOS High Sierra (10.13.3)
I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-02-28 12:53:08
Download EtreCheck from https://etrecheck.com
Runtime: 5:13
Performance: Below Average
Problem: Apps are crashing
Description:
Photos app is crashing after i start it
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable - This machine’s RAM could be upgraded and the mechancial hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
High battery cycle count - Your battery may be losing capacity.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core
4 RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 ok
BANK 1/DIMM0
2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 1243
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
Drives:
disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.25 GB
disk1 - Macintosh HD (Journaled HFS+) 498.88 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 498.88 GB (276.43 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.96 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About 10 hours
System Load: 1.66 (1 min ago) 1.82 (5 min ago) 1.67 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 166 Apple tasks |
| [Running] | 116 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 39 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 115 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-27) |
| [Loaded] | com.pharos.popup.plist (Pharos Systems International - installed 2015-01-13) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? cfd3e57f - installed 2017-09-05) |
| [Running] | com.pharos.notify.plist (Pharos Systems International - installed 2015-01-13) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-08) |
| [Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-05) |
| [Running] | com.fitbit.galileod.plist (Fitbit, Inc. - installed 2012-11-09) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Loaded] | com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-02-05) |
| [Loaded] | com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2017-12-28) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2017-04-10) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) |
| [Other] | com.facebook.videochat.LyndsyChase.plist (Apple, Inc. - installed 2017-11-29) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29) |
| [Loaded] | com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2018-02-05) |
| [Other] | com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed ) |
| [Other] | com.apple.CSConfigDotMacCert-ljchase4280@me.com-SharedServices.Agent.plist (? 0 - installed ) |
User Login Items:
HP Device Monitor SMLoginItem (HP Inc. - installed 2017-11-30)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
LaunchHelper SMLoginItem (SS Protect Limited - installed 2017-12-28)
(/Applications/TotalAV.app/Contents/Library/LoginItems/LaunchHelper.app)
Internet Plug-ins:
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-12-27)
FlashPlayer-10.6: 21.0.0.226 (installed 2016-05-02)
QuickTime Plugin: 7.7.3 (installed 2018-02-07)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)
AdobePDFViewer: 18.011.20038 (installed 2018-02-26)
Flash Player: 21.0.0.226 (installed 2016-05-02)
SharePointBrowserPlugin: 14.7.2 (installed 2017-04-06)
Silverlight: 5.1.41212.0 (installed 2016-01-20)
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-28)
3rd Party Preference Panes:
Flash Player (installed 2016-04-15)
Java (installed 2017-12-28)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| system_profiler (2) | Apple | 33 |
| trustd (4) | Apple | 11 |
| WindowServer | Apple | 7 |
| mdworker (10) | Apple | 6 |
| kernel_task | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 584 MB |
| Google Chrome Helper (4) | Google, Inc. | 452 MB |
| system_profiler (2) | Apple | 386 MB |
| Google Chrome | Google, Inc. | 164 MB |
| mdworker (10) | Apple | 138 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 84 KB | 40 KB |
| apsd | Apple | 54 KB | 47 KB |
| netbiosd | Apple | 4 KB | 3 KB |
| SystemUIServer | Apple | 0 B | 64 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| AddressBookSourceSync | Apple | 0 |
| Google Chrome Helper (4) | Google, Inc. | 0 |
| accountsd | Apple | 0 |
| WindowServer | Apple | 0 |
| securityd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 1000 MB |
| Free RAM | 16 MB |
| Used RAM | 3.02 GB |
| Cached files | 984 MB |
| Swap Used | 53 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Township | 5.5.1 | 2018-02-14 |
Clean up:
~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
~*************************************************************0@m*************** ****************t
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
Diagnostics Information (past 7 days):
2018-02-27 12:43:11 Kernel Kernel Panic
3rd Party Kernel Extensions: None |
2018-02-26 21:01:36 Photos.app CPU
2018-02-22 17:31:11 Adobe Lightroom.app Crash
abort called |
2018-02-22 15:03:16 Google Chrome.app Crash
End of report
Another thing to try, is to create another user account on your Mac. Log-off of your existing account, and then, log back in with this new account. Then try launching the Photos app. Does it still crash?
If it does, try repairing the Photos Library using the steps provided in the following article:
How to Repair Photos Library to Fix Common Issues with Photos App on Mac OS X - OSXDaily
Have you tried holding down the option key BEFORE clicking on the Photo app, and then, have it create a new Photo Library to see if the app will open without crashing?
It still crashes when I try this
MacBook Pro Photos App Crashing
