Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: MacBook Pro Photos App Crashing

I have MacBook Pro mid-2012 and after updating it to High Sierra 10.13.3 every time I open the photos app it freezes and then crashes immediately. I've re-opened it many times now with the same result. I've tried restarting com, all that basic stuff. Any advice?

MacBook Pro, macOS High Sierra (10.13.3)

Posted on

Reply
Question marked as Helpful

Feb 28, 2018 12:55 PM in response to ljchase In response to ljchase

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


Etrecheck – System Information

There’s more to the conversation

Read all replies
Question marked as Helpful

Feb 28, 2018 12:55 PM in response to ljchase In response to ljchase

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


Etrecheck – System Information

Feb 28, 2018 12:55 PM

Reply Helpful (1)

Feb 28, 2018 11:07 AM in response to ljchase In response to ljchase

EtreCheck version: 4.0.4 (4A150)

Report generated: 2018-02-28 12:53:08

Download EtreCheck from https://etrecheck.com

Runtime: 5:13

Performance: Below Average


Problem: Apps are crashing

Description:

Photos app is crashing after i start it


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable - This machine’s RAM could be upgraded and the mechancial hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,1

1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core

4 RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 ok

BANK 1/DIMM0

2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1243


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB


Drives:

disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (276.43 GB free)

Journaled HFS+

Mount point: /

Encrypted


Network:

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.96 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 10 hours

System Load: 1.66 (1 min ago) 1.82 (5 min ago) 1.67 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 166 Apple tasks
[Running] 116 Apple tasks


System Launch Daemons:

[Not Loaded] 39 Apple tasks
[Loaded] 176 Apple tasks
[Running] 115 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-27)
[Loaded] com.pharos.popup.plist (Pharos Systems International - installed 2015-01-13)
[Loaded] com.oracle.java.Java-Updater.plist (? cfd3e57f - installed 2017-09-05)
[Running] com.pharos.notify.plist (Pharos Systems International - installed 2015-01-13)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-08)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-05)
[Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2012-11-09)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-02-05)
[Loaded] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2017-12-28)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2017-04-10)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Other] com.facebook.videochat.LyndsyChase.plist (Apple, Inc. - installed 2017-11-29)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)
[Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2018-02-05)
[Other] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed )
[Other] com.apple.CSConfigDotMacCert-ljchase4280@me.com-SharedServices.Agent.plist (? 0 - installed )


User Login Items:

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-11-30)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

LaunchHelper SMLoginItem (SS Protect Limited - installed 2017-12-28)

(/Applications/TotalAV.app/Contents/Library/LoginItems/LaunchHelper.app)


Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-12-27)

FlashPlayer-10.6: 21.0.0.226 (installed 2016-05-02)

QuickTime Plugin: 7.7.3 (installed 2018-02-07)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)

AdobePDFViewer: 18.011.20038 (installed 2018-02-26)

Flash Player: 21.0.0.226 (installed 2016-05-02)

SharePointBrowserPlugin: 14.7.2 (installed 2017-04-06)

Silverlight: 5.1.41212.0 (installed 2016-01-20)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-28)


3rd Party Preference Panes:

Flash Player (installed 2016-04-15)

Java (installed 2017-12-28)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
system_profiler (2)Apple33
trustd (4)Apple11
WindowServerApple7
mdworker (10)Apple6
kernel_taskApple3


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple584 MB
Google Chrome Helper (4)Google, Inc.452 MB
system_profiler (2)Apple386 MB
Google ChromeGoogle, Inc.164 MB
mdworker (10)Apple138 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple84 KB40 KB
apsdApple54 KB47 KB
netbiosdApple4 KB3 KB
SystemUIServerApple0 B64 B


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
AddressBookSourceSyncApple0
Google Chrome Helper (4)Google, Inc.0
accountsdApple0
WindowServerApple0
securitydApple0


Virtual Memory Information:

Available RAM1000 MB
Free RAM16 MB
Used RAM3.02 GB
Cached files984 MB
Swap Used53 MB


Software Installs (past 30 days):

NameVersionInstall Date
Township5.5.12018-02-14


Clean up:

~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

~*************************************************************0@m*************** ****************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-02-27 12:43:11 Kernel Kernel Panic

3rd Party Kernel Extensions: None

2018-02-26 21:01:36 Photos.app CPU

2018-02-22 17:31:11 Adobe Lightroom.app Crash

abort called

2018-02-22 15:03:16 Google Chrome.app Crash


End of report

Feb 28, 2018 11:07 AM

Reply Helpful

Mar 1, 2018 11:24 AM in response to ljchase In response to ljchase

Another thing to try, is to create another user account on your Mac. Log-off of your existing account, and then, log back in with this new account. Then try launching the Photos app. Does it still crash?


If it does, try repairing the Photos Library using the steps provided in the following article:

How to Repair Photos Library to Fix Common Issues with Photos App on Mac OS X - OSXDaily

Mar 1, 2018 11:24 AM

Reply Helpful
User profile for user: ljchase

Question: MacBook Pro Photos App Crashing