Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Why is my camera on my iPhone 7 Plus delayed ?

Going to try to best to explain - As of recently, my camera on my phone has been acting up. When I click the camera button the app opens up however the screen remains black and I can’t capture a photo. This same scenario occurs when I open Snapchat and try to take a picture or Instagram photo. After several times closing the app up and waiting it finally works randomly. I tried resetting my phone and still isn’t fixing the issue. Has anyone experienced this ? What should I do from here ?

Posted on

Reply

Mar 1, 2018 11:23 AM in response to katie232 In response to katie232

Hello katie232,

Thank you for using Apple Support Communities!

I understand from your post that when using the Camera app or other third party apps with the camera that you see a black screen. The following article has some information which may be helpful in resolving this type of issue:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Best Regards.

Mar 1, 2018 11:23 AM

Reply Helpful
User profile for user: katie232

Question: Why is my camera on my iPhone 7 Plus delayed ?