how do I resolve purchasing the same app twice?

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?

Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/

Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)

Forward attempts to: reportphishing@apple.com

If you still think the charge is real:

See your purchase history in the iTunes Store on a Mac or PC - http://support.apple.com/HT204088 - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...

If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a credit card you alone control, contact your bank or card company about card fraud. Apple does not handle that.

If you recognize this purchase and are asking for a refund then realize Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"

Other ways to contact iTunes Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

I am not going to start asking about how it is even possible to buy the same thing twice. Typically if you try that the store will tell you you already have purchased it and do you want to re-download it.

There are also lots of apps that must be purchased twice. One for iOS, and the same title for your Mac. It all depends on the vendor whether or not your purchase can be used on both platforms, or if they want to make you pay for both.

This question wasn't originally in the iTunes Store forum but Kurt Lang has a good point and we kind of assumed mauricefromnavarre was talking about an iOS app. It is unfortunate Apple uses the same term "app" for completely different things 😟 since an iOS app will not run on a computer. I still use "application" for a computer program and "app" for an iOS program.

Clickhereand ask the iTunes Store staff for a refund, or if you got an email receipt, use the Report A Problem link in it.

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