Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: iphone X wifi stays gray

My iphone X only 3 weeks old today stopped wifi. The switch stays gray and cannot move to green

The system icon when touched sometimes hangs there is a white screen.

The 3G is working

iPhone X, iOS 11.2.6, 3 weeks old,

Posted on


Mar 3, 2018 1:09 PM in response to rafick1401 In response to rafick1401

Greetings, rafick1401.

It appears that the Wi-Fi switch on your iPhone X can't be turned on and I'm happy to help.

If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch

If you can't turn on Wi-Fi on your device because the setting is grayed out or dim, follow these steps.

User uploaded file

Check if the issue still exists after each step:

  1. Make sure you have the latest version of iOS.
  2. Tap Settings General > Reset > Reset Network Settings. This will reset all network settings, including Wi-Fi passwords, VPN, and APN settings.

If you still need help, contact Apple Support.

Take care.

Mar 3, 2018 1:09 PM

Reply Helpful

Apr 11, 2018 10:46 PM in response to becky_s22 In response to becky_s22

Thanks Becky

I did try the usual test but I ultimately had to take it to Apple store. It was replaced as they could not fix it either

The only problem is I had to wait for three weeks for it to be returned and another shipped back. And I pay $35 shipping outward


Apr 11, 2018 10:46 PM

Reply Helpful
User profile for user: rafick1401

Question: iphone X wifi stays gray