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Question: when i try to install 64-bit iTunes, i get this

I am running the 64-bit version of Windows 10. It keeps installing 32-bit software then giving me an error. I verified the file that i downloaded from apple and the filename is 'iTunes64Setup' . Can anyone help me, please? I would greatly appreciate it.

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Mar 2, 2018 1:57 PM in response to brettg83 In response to brettg83

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable. In some cases you may also need to disable any non-Microsoft anti-virus software while installing. A couple of users found they had to uninstall their AV, disabling wasn't sufficient.



Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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Question marked as Helpful

Mar 2, 2018 1:57 PM in response to brettg83 In response to brettg83

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable. In some cases you may also need to disable any non-Microsoft anti-virus software while installing. A couple of users found they had to uninstall their AV, disabling wasn't sufficient.



Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Mar 2, 2018 1:57 PM

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Question: when i try to install 64-bit iTunes, i get this