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Question: Locked outside of Apple ID

Hi,

I cannot access my apple id account. The problem is I do not remember the answers to my security questions and it won't let me into my account without resetting them. To reset them it sends the codes to an Ipad that I no longer have. I am unable to access photos or anything else. I have my password so I am able to download apps and stuff but cannot access the account without the security questions. I was hoping there is something I could do to resolve this.


Thank You!

iPhone 6

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Answer:

If you can reset the questions yourself : If you forgot the answers to your Apple ID security questions

contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security


If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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Question marked as Solved

Mar 2, 2018 11:19 PM in response to seraphrenegade In response to seraphrenegade

If you can reset the questions yourself : If you forgot the answers to your Apple ID security questions

contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security


If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

Mar 2, 2018 11:19 PM

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Question: Locked outside of Apple ID