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Question: why did apple delete all of my photos?

My phone is iPhone 6s Plus. My iOS is 11.2.6. I suddenly realised today that my phone deleted all the 1500 photos all by itself or the photos were deleted somehow. I tried to recover them but I couldn’t. Please help me to fix this matter. I need help

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Mar 3, 2018 9:47 AM in response to Sharita19 In response to Sharita19

What happened directly before your Photos vanished? Did you update software? Did you restore the iPhone from a backup?

And how did the photos get onto your iPhone? Did you take the photos with the iPhone or sync them to the iPhone with My Photo Stream? Are you using iCloud Photo Library?

Mar 3, 2018 9:47 AM

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Mar 4, 2018 1:36 AM in response to Kamo1204 In response to Kamo1204

My iCloud Photo Library was switched off now that it’s on again all my photos and videos are gone

How long ago has it been, that you disabled iCloud Photo Library?

The photos should be staying in iCloud for a month, if you used "Disable and delete" when you signed out of iCloud Photo Library, and then they will be permanently deleted.

Have you checked the "Recently Deleted" album, if any photos are there? See: https://support.apple.com/en-in/HT205912

If you just reenabled iCloud Photo Library and you did not use the "disable and delete" option when signing out of iCloud Photo Library, the photos should still be in iCloud and you have simply to wait for them to download to your iPhone. You need to be using the same AppleID as before, and the iPhone needs to be charged and connected to the internet. Impossible, connect to a fast Wi-Fi.

While iCloud Photos Library has been disabled, did you sync your Photos to the iPhone with iTunes?

Photos synced with iTunes will be deleted from your iPhone, as soon as you enable iCloud Photo Library on a device. This e photos cannot be recovered on the iPhone.

Mar 4, 2018 1:36 AM

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Question: why did apple delete all of my photos?