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Question: BeatsX poor battery life

I own a pair of BeatsX for two weeks now. Battery life has been poor from the beginning, discernibly much less than the advertised 8 hours. I decided to test that by letting them play music continuously (on my desk, just next to my iPad, with no pause at all, playing at 30% volume). The results are discouraging... First test, starting from 98%, lasting less than 4 hours (220 minutes) until battery reaching 0% and automatically shutting off. I charged them fully for 3 hours and did the test again. Currently the battery is at 55% after just 100 minutes of playing. This is so much worse than expectations! Granted they charge fast (less than one hour) but with less than four hours you cannot even use them for a trip or over a long walk without a battery bank...


I am suspecting though I am on a defective unit. When they first arrived I paired them instantly with my iPhone before attempting to charge them first and i was curious to note that their battery was at 12%. Usually when new devices arrive they are charged at somewhere near 50% as this seems the optimal for long-term storage. So I was a bit suspicious with their battery from the beginning. They are not a stock item, they are the newer, matte silver version, and they came with 7.0.3 firmware.


Anyone else with the same problem?

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Mar 5, 2018 12:14 PM in response to SonathD In response to SonathD

Hello, SonathD.

Welcome to Apple Support Communities.

It's my understanding that your Beats X is having poor battery life. I do have some suggestions that could help with this. I would try doing a reset on the Beats X: Set up and use your Beats X earphones
  1. Reset
    1. Hold down these two buttons for 10 seconds:
      • Power button
      • Volume down button
    2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

  2. Update

    Your earphones are automatically kept up to date when they're set up with an iPhone using iOS 10.

I would also make sure that they are up-to-date with firmware. You can also use the Beats Updater for this: Update the firmware of your Beats product


After these two things have been done and you're still having issues, then I would reach out to Beats Support .

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

Mar 5, 2018 12:14 PM

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Mar 5, 2018 11:54 PM in response to Allen A In response to Allen A

Hi Allen A, thanks for your reply.


I have already made a complete reset and repairing before assessing the battery life. No change at all.

Also, the firmware is the latest (7.0.3) and I am using the earphones with an iPhone with iOS 11 installed.


Guess I'll have to try with apple support after all... I hate to go through the hassle of sending them back though since I live far from any Apple service point.


Cheers

Mar 5, 2018 11:54 PM

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Question: BeatsX poor battery life