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Question: Screen display keep cycling through apple logo and blank screen and won't turn on

I dropped my iPhone 6 on the floor, which turned it off and it wouldn't turn back on. When I put it on charge the apple logo came up so I thought it was going to turn on, but instead it went to a blank screen, and then the apple logo came up again and so on. When I take it off charge the screen is blank and the phone won't turn on, what is wrong with it?

iPhone 6, iOS 11.2.6

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Answer:

Try a forced restart of your iP6:

Press and hold both Power (side) and Home buttons for almost 10-15 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your iphone to restart, then test it for a while.

If it works fine, then make immediately a full backup of your iPhone (so that you can save your data : How to back up your iPhone, iPad, and iPod touch - Apple Support ).

If it doesn't work, then it could be a hardware failure, and I suggest that you have your iPhone checked at your most convenient Apple Store or Authirzed Service Provider: Apple - Find Locations - Location Selector

Regards and best of luck.

Giulio

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Question marked as Apple recommended

Mar 4, 2018 2:28 AM in response to Kalikalicus79 In response to Kalikalicus79

Try a forced restart of your iP6:

Press and hold both Power (side) and Home buttons for almost 10-15 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your iphone to restart, then test it for a while.

If it works fine, then make immediately a full backup of your iPhone (so that you can save your data : How to back up your iPhone, iPad, and iPod touch - Apple Support ).

If it doesn't work, then it could be a hardware failure, and I suggest that you have your iPhone checked at your most convenient Apple Store or Authirzed Service Provider: Apple - Find Locations - Location Selector

Regards and best of luck.

Giulio

Mar 4, 2018 2:28 AM

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Question: Screen display keep cycling through apple logo and blank screen and won't turn on