Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phones broke

Basically I’ve been given a iphone off my friend but it’s locked to her I’d so she deleted it and it won’t let me log into the phone because I need the ID password and we don’t know it

Posted on Mar 4, 2018 3:45 AM

Reply
Question marked as Best reply

Posted on Mar 4, 2018 3:52 AM

The Activation Lock is an invaluable security feature that you will soon grow to appreciate once you have a working phone.


I have to tell you that It can not be bypassed and requires your knowledge of the passwords or the help of the person who originally set it up to de-activate it.


Without such knowledge, the phone is of no further use.


This is Apples document which explains the feature and the whole de-activation process in more detail. https://support.apple.com/en-gb/HT201441

4 replies
Question marked as Best reply

Mar 4, 2018 3:52 AM in response to jaybram42

The Activation Lock is an invaluable security feature that you will soon grow to appreciate once you have a working phone.


I have to tell you that It can not be bypassed and requires your knowledge of the passwords or the help of the person who originally set it up to de-activate it.


Without such knowledge, the phone is of no further use.


This is Apples document which explains the feature and the whole de-activation process in more detail. https://support.apple.com/en-gb/HT201441

My phones broke

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.