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Question: I have iMac of late 2014 with OS 10.13.3 I dont get airplay button next to the volume button in my itunes How to get it?

Hi


I have iMac of late 2014 with 10.13.3


My iTunes does not show the airplay button next to the volume


How to get it


Regards


A.Vaidyanathan

Posted on

Reply

Mar 4, 2018 7:53 AM in response to vaidy In response to vaidy

If you tried the troubleshooting tips and it's still not working, Try resetting the SMC… How to reset the System Management Controller (SMC) on your Mac - Apple Support


If that doesn't work…

Please install EtreCheck and post the report.

http://etrecheck.com/

Mar 4, 2018 7:53 AM

Reply Helpful

Mar 4, 2018 8:06 AM in response to CountryGirl56 In response to CountryGirl56

This is the report please

Thanks

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-04 21:35:12

Download EtreCheck from https://etrecheck.com

Runtime: 4:03

Performance: Good


Problem: Other problem

Description:

problem with iTunes…no airplay button in iTunes


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Corrupt hosts file - Hosts file is corrupt.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core

8 RAM At maximum

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

AMD Radeon R9 M290X - VRAM: 2 GB

iMac 5120 x 2880


Drives:

disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.11 TB

disk0s3 - B*******X [Recovery] 134 MB


disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.11 TB

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 1.11 TB (588.92 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

One IPv4 address

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

iCloud Quota: 75.21 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 3 hours

System Load: 1.57 (1 min ago) 1.53 (5 min ago) 1.61 (15 min ago)


Configuration Files:

/etc/hosts - Count: 30 - Corrupt!


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j scan -d /Applications/Avira.app/Contents/Resources/av_scheduler_plugin/scanjobfiles/com .avira.antivirus.odscan.ini -l 1519626699

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.Restart.plist

Executable: /usr/bin/osascript -e delay 3 -e try -e do shell script "killall Cocktail" -e end try -e ignoring application responses -e try -e tell application "System Events" to restart -e end try -e end ignoring

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist

Executable: /Applications/Avira.app/Contents/MacOS/dbcleaner

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.systray.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV_Systray

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showTelemetry

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.helper.avstats.plist

Executable: /Applications/Utilities/Avira-Uninstall.app/Contents/MacOS/AvStats server start

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.update.default.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j update

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avira.helper.watchdox.plist

Executable: /Applications/Avira.app/Contents/MacOS/avwatchdox.bin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showNotification

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.general.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --taskFromDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.intego.commonservices.icalserver.plist

Executable: /Library/Intego/IntegoiCalServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --callbackFromGuard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.intego.commonservices.daemon.integod.plist

Executable: /Library/Intego/integod

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist

Executable: /usr/bin/osascript -e delay 3 -e try -e do shell script "killall Cocktail" -e end try -e ignoring application responses -e try -e tell application "System Events" to shut down -e end try -e end ignoring

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
Microsoft Error Reporting 2.2.4
Adobe Acrobat Pro 9.0.0
Adobe Device Central CS5 3.0.0.376
TeamViewer 10.0.47374
Airy 2.3
iMovie 9 9.0
Android File Transfer Agent 1.0.50.2266
Apple Qadministrator 3.5.3
Microsoft Outlook 14.0.0
Acrobat Distiller 9.0.0
SaveFrom.net helper 36.0.1985.143
GarageBand 6.0.5
iWeb 3.0.2
HWSleepNotify 1.0
Equation Editor 14.0.0
CS5ServiceManager 5.0.0.738
Adobe Application Manager 1.0.175.0
Microsoft Chart Converter 14.0.0
Apple Loops Utility 3.0.1
Acrobat Uninstaller Acrobat Uninstaller version 9.0.0
My Day 14.0.0
Motion 4.0.3
SwitchBoard SBSV 2.0.13.7486
SyncServicesAgent 14.0.0
Remote Desktop Connection 2.1.0
Open XML for Excel 14.0.0
Microsoft Clip Gallery 14.0.0
Microsoft Database Utility 14.0.0
Create Disc 1.0
Microsoft Document Connection 14.0.0
Adobe Updater Adobe Updater 6.0.0.1452
Microsoft Office Reminders 14.0.0
Keynote 5.0
Microsoft Office Setup Assistant 14.0.0
GoogleTalkPlugin 5.41.3.0
dynamiclinkmanager 1.0
Uninstall Product 3.0.122.0
Microsoft OneNote 15.23
Google Photos Backup 1.1.1
Microsoft Excel 14.0.0
Mobile Partner 16.001.09.00.03
Microsoft Upload Center 14.0.0
Numbers 2.0
{D18D54F9-6DA9-469D-A8AF-53B37FFF5CB5} 3.0.122.0
Cinema Tools 4.5.1
AAM Registration Notifier 1.0.175.0
iPhoto Library Upgrader 8.1
TN Govt Keyboard Installer
Adobe InDesign CS5 7.0.0.355
Adobe Flash Player Install Manager 28.0.0.161
Microsoft AutoUpdate 2.3.1
Kindle 1.21.1
Setup 3.0.122.0
quicklookd32 5.0
DVD Player 5.8
iDVD Getting Started 3.8
Color 1.5.3
Apple Qmaster 3.5.3
Adobe Bridge CS5 4.0.0.529
Microsoft Graph 14.0.0
uTorrent 1.8.6
Alerts Daemon 14.0.0
Soundtrack Pro 3.0.1
Final Cut Pro 7.0.3
Microsoft Database Daemon 14.0.0
Compressor 3.5.3
Adobe Extension Manager CS5 "5.0.0.298"
ExtendScript Toolkit ESTK CS5 3.5.0.52
GoogleVoiceAndVideoUninstaller 5.41.3.0
Microsoft Word 14.0.0
iDVD 7.1
DVD Studio Pro 4.2.2
Batch Monitor 3.5.3
Adobe Illustrator CS5 399
AAM Updates Notifier 1.0.175.0
Microsoft PowerPoint 14.0.0
Pages 4.0
InkServer 10.9
Microsoft Ship Asserts 1.1.0
Android File Transfer 1.0


Kernel Extensions:

/System/Library/Extensions

[Loaded] FileAccessControl.kext (Avira Operations GmbH & Co. KG, 1.1.1 - SDK 10.9)


Startup Items:

HWNetMgr Path: /Library/StartupItems/HWNetMgr

HWPortDetect Path: /Library/StartupItems/HWPortDetect


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 163 Apple tasks
[Running] 121 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 178 Apple tasks
[Running] 117 Apple tasks


Launch Agents:

[Not Loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13)
[Loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 - installed 2018-02-13)
[Running] com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-09-21)
[Loaded] com.intego.commonservices.uninstaller.plist (? 98ad168c - installed 2015-06-18)
[Loaded] com.intego.commonservices.taskmanager.plist (? f6ef294 - installed 2015-06-18)
[Loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 - installed 2018-02-13)
[Not Loaded] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2018-01-19)
[Loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13)
[Loaded] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22)
[Loaded] com.intego.virusbarrier.alert.plist (INTEGO - installed 2014-10-13)
[Running] com.intego.netupdate.agent.plist (? a4210a6e - installed 2015-06-29)
[Loaded] com.avira.antivirus.odscan.default.plist (? 35ce698d - installed 2018-02-26)
[Loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22)
[Loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 - installed 2018-02-13)
[Running] com.avira.antivirus.systray.plist (? 9bf80dc3 - installed 2018-02-13)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? d4765397 - installed 2015-09-09)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-10-01)
[Loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2015-10-01)
[Loaded] com.intego.commonservices.integomenu.plist (INTEGO - installed 2015-06-18)
[Loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec - installed 2018-02-13)
[Not Loaded] com.maintain.Restart.plist (? 5421a7fd - installed 2017-12-02)
[Running] com.avira.helper.avstats.plist (? cf66ea88 - installed 2018-02-13)
[Loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d - installed 2018-02-13)
[Not Loaded] com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2015-09-09)
[Not Loaded] com.maintain.ShutDown.plist (? 9b7e817c - installed 2017-12-02)


Launch Daemons:

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)
[Loaded] com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2014-10-13)
[Loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2015-09-24)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-10-29)
[Loaded] com.avira.antivirus.dbcleaner.plist (? 223cb974 - installed 2018-02-13)
[Loaded] com.intego.commonservices.icalserver.plist (? d4ed509f - installed 2013-11-12)
[Running] com.intego.netupdate.daemon.plist (? 384104ae - installed 2015-06-29)
[Not Loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-09-21)
[Running] com.intego.commonservices.daemon.taskmanager.plist (? 1cb4eccf - installed 2015-06-18)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)
[Loaded] com.adobe.SwitchBoard.plist (? 856489a3 - installed 2015-10-01)
[Running] com.avira.helper.watchdox.plist (? e7e538d1 - installed 2018-02-13)
[Loaded] com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-08-26)
[Loaded] com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2014-10-13)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2015-09-09)
[Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-09-26)
[Loaded] com.intego.commonservices.metrics.kschecker.plist (? 738eb69 - installed 2015-06-18)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-28)
[Running] com.intego.commonservices.daemon.integod.plist (? db610625 - installed 2013-11-12)
[Loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2014-10-13)
[Running] com.intego.virusbarrier.daemon.plist (INTEGO - installed 2014-10-13)


User Launch Agents:

[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2010-03-06)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-08)
[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02)


User Login Items:

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-24)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WhatsApp Application (WhatsApp Inc.

(/Applications/WhatsApp.app)

Skype Application (Skype Communications S.a.r.l

(/Applications/Skype.app)

Google Photos Backup Application

(/Applications/Google Photos Backup.app)

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2014-04-14)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

Flash Player: 28.0.0.161 (installed 2018-02-06)

AdobePDFViewer: 9.0.0 (installed 2017-10-08)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)

SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

iPhotoPhotocast: 7.0 (installed 2014-04-14)


Audio Plug-ins:

DVCPROHDAudio: 1.3.2 (installed 2015-10-01)


3rd Party Preference Panes:

Flash Player (installed 2018-02-02)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB - Disk used: 525.56 GB

Destinations:

U******d [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 1

Oldest backup: 2015-10-04 13:36:39

Last backup: 2015-10-04 13:36:39


Top Processes by CPU:

Process (count) Source % of CPU
Airmail 3 Mac App Store 57
WindowServer Apple 9
kernel_task Apple 2
launchd Apple 1
mdworker (7) Apple 1


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 984 MB
com.apple.WebKit.WebContent (4) Apple 883 MB
Airmail 3 Mac App Store 704 MB
WhatsApp Helper (2) WhatsApp Inc. 238 MB
mdworker (7) Apple 201 MB


Top Processes by Network Use:

Process Source Input Output
com.apple.WebKit.Networking Apple 4 MB 4 MB
WhatsApp WhatsApp Inc. 3 MB 102 KB
CalendarAgent Apple 953 KB 26 KB
mDNSResponder Apple 320 KB 114 KB
Skype Skype Communications S.a.r.l 90 KB 151 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
Airmail 3 Mac App Store 13
WindowServer Apple 1
knowledge-agent Apple 0
coreaudiod Apple 0
NotificationCenter Apple 0


Virtual Memory Information:

Available RAM 2.27 GB
Free RAM 152 MB
Used RAM 5.73 GB
Cached files 2.13 GB
Swap Used 895 MB


Software Installs (past 30 days):

Name Version Install Date
Todoist 7.0.11 2018-02-14
Evernote 7.0.2 2018-03-04


Diagnostics Information (past 7 days):

2018-03-04 21:31:51 qmasterd Crash

dyld: launch loading dependent libraries

2018-03-04 18:22:57 Last Shutdown Cause: 0 - Power loss


End of report

Mar 4, 2018 8:06 AM

Reply Helpful

Mar 4, 2018 8:15 AM in response to vaidy In response to vaidy

First, try running in Safe Mode and see if the icon shows.

Use safe mode to isolate issues with your Mac - Apple Support


I don't know if it is causing your problem but it certainly could be. Uninstall Avaira, Intego and CleanMyMac. All are known to cause various problems.

Mar 4, 2018 8:15 AM

Reply Helpful
User profile for user: vaidy

Question: I have iMac of late 2014 with OS 10.13.3 I dont get airplay button next to the volume button in my itunes How to get it?