Hi
I have iMac of late 2014 with 10.13.3
My iTunes does not show the airplay button next to the volume
How to get it
Regards
A.Vaidyanathan
If you tried the troubleshooting tips and it's still not working, Try resetting the SMC… How to reset the System Management Controller (SMC) on your Mac - Apple Support
If that doesn't work…
Please install EtreCheck and post the report.
First, try running in Safe Mode and see if the icon shows.
Use safe mode to isolate issues with your Mac - Apple Support
I don't know if it is causing your problem but it certainly could be. Uninstall Avaira, Intego and CleanMyMac. All are known to cause various problems.
This is the report please
Thanks
EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-04 21:35:12
Download EtreCheck from https://etrecheck.com
Runtime: 4:03
Performance: Good
Problem: Other problem
Description:
problem with iTunes…no airplay button in iTunes
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Corrupt hosts file - Hosts file is corrupt.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 5K, 27-inch, Late 2014)
iMac Model: iMac15,1
1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core
8 RAM At maximum
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Video Information:
AMD Radeon R9 M290X - VRAM: 2 GB
iMac 5120 x 2880
Drives:
disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 120.99 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.11 TB
disk0s3 - B*******X [Recovery] 134 MB
disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [Core Storage Container] 999.35 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.11 TB
disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 1.11 TB (588.92 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
Interface en4: Bluetooth PAN
iCloud Quota: 75.21 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About 3 hours
System Load: 1.57 (1 min ago) 1.53 (5 min ago) 1.61 (15 min ago)
Configuration Files:
/etc/hosts - Count: 30 - Corrupt!
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j scan -d /Applications/Avira.app/Contents/Resources/av_scheduler_plugin/scanjobfiles/com .avira.antivirus.odscan.ini -l 1519626699
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.Restart.plist
Executable: /usr/bin/osascript -e delay 3 -e try -e do shell script "killall Cocktail" -e end try -e ignoring application responses -e try -e tell application "System Events" to restart -e end try -e end ignoring
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist
Executable: /Applications/Avira.app/Contents/MacOS/dbcleaner
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.systray.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV_Systray
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showTelemetry
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.helper.avstats.plist
Executable: /Applications/Utilities/Avira-Uninstall.app/Contents/MacOS/AvStats server start
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.update.default.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j update
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avira.helper.watchdox.plist
Executable: /Applications/Avira.app/Contents/MacOS/avwatchdox.bin
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showNotification
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.general.agent.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --taskFromDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.intego.commonservices.icalserver.plist
Executable: /Library/Intego/IntegoiCalServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist
Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --callbackFromGuard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.intego.commonservices.daemon.integod.plist
Executable: /Library/Intego/integod
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist
Executable: /usr/bin/osascript -e delay 3 -e try -e do shell script "killall Cocktail" -e end try -e ignoring application responses -e try -e tell application "System Events" to shut down -e end try -e end ignoring
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
| Name | Version |
| Microsoft Error Reporting | 2.2.4 |
| Adobe Acrobat Pro | 9.0.0 |
| Adobe Device Central CS5 | 3.0.0.376 |
| TeamViewer | 10.0.47374 |
| Airy | 2.3 |
| iMovie 9 | 9.0 |
| Android File Transfer Agent | 1.0.50.2266 |
| Apple Qadministrator | 3.5.3 |
| Microsoft Outlook | 14.0.0 |
| Acrobat Distiller | 9.0.0 |
| SaveFrom.net helper | 36.0.1985.143 |
| GarageBand | 6.0.5 |
| iWeb | 3.0.2 |
| HWSleepNotify | 1.0 |
| Equation Editor | 14.0.0 |
| CS5ServiceManager | 5.0.0.738 |
| Adobe Application Manager | 1.0.175.0 |
| Microsoft Chart Converter | 14.0.0 |
| Apple Loops Utility | 3.0.1 |
| Acrobat Uninstaller | Acrobat Uninstaller version 9.0.0 |
| My Day | 14.0.0 |
| Motion | 4.0.3 |
| SwitchBoard | SBSV 2.0.13.7486 |
| SyncServicesAgent | 14.0.0 |
| Remote Desktop Connection | 2.1.0 |
| Open XML for Excel | 14.0.0 |
| Microsoft Clip Gallery | 14.0.0 |
| Microsoft Database Utility | 14.0.0 |
| Create Disc | 1.0 |
| Microsoft Document Connection | 14.0.0 |
| Adobe Updater | Adobe Updater 6.0.0.1452 |
| Microsoft Office Reminders | 14.0.0 |
| Keynote | 5.0 |
| Microsoft Office Setup Assistant | 14.0.0 |
| GoogleTalkPlugin | 5.41.3.0 |
| dynamiclinkmanager | 1.0 |
| Uninstall Product | 3.0.122.0 |
| Microsoft OneNote | 15.23 |
| Google Photos Backup | 1.1.1 |
| Microsoft Excel | 14.0.0 |
| Mobile Partner | 16.001.09.00.03 |
| Microsoft Upload Center | 14.0.0 |
| Numbers | 2.0 |
| {D18D54F9-6DA9-469D-A8AF-53B37FFF5CB5} | 3.0.122.0 |
| Cinema Tools | 4.5.1 |
| AAM Registration Notifier | 1.0.175.0 |
| iPhoto Library Upgrader | 8.1 |
| TN Govt Keyboard Installer | |
| Adobe InDesign CS5 | 7.0.0.355 |
| Adobe Flash Player Install Manager | 28.0.0.161 |
| Microsoft AutoUpdate | 2.3.1 |
| Kindle | 1.21.1 |
| Setup | 3.0.122.0 |
| quicklookd32 | 5.0 |
| DVD Player | 5.8 |
| iDVD Getting Started | 3.8 |
| Color | 1.5.3 |
| Apple Qmaster | 3.5.3 |
| Adobe Bridge CS5 | 4.0.0.529 |
| Microsoft Graph | 14.0.0 |
| uTorrent | 1.8.6 |
| Alerts Daemon | 14.0.0 |
| Soundtrack Pro | 3.0.1 |
| Final Cut Pro | 7.0.3 |
| Microsoft Database Daemon | 14.0.0 |
| Compressor | 3.5.3 |
| Adobe Extension Manager CS5 | "5.0.0.298" |
| ExtendScript Toolkit | ESTK CS5 3.5.0.52 |
| GoogleVoiceAndVideoUninstaller | 5.41.3.0 |
| Microsoft Word | 14.0.0 |
| iDVD | 7.1 |
| DVD Studio Pro | 4.2.2 |
| Batch Monitor | 3.5.3 |
| Adobe Illustrator CS5 | 399 |
| AAM Updates Notifier | 1.0.175.0 |
| Microsoft PowerPoint | 14.0.0 |
| Pages | 4.0 |
| InkServer | 10.9 |
| Microsoft Ship Asserts | 1.1.0 |
| Android File Transfer | 1.0 |
Kernel Extensions:
/System/Library/Extensions
[Loaded] FileAccessControl.kext (Avira Operations GmbH & Co. KG, 1.1.1 - SDK 10.9)
Startup Items:
HWNetMgr Path: /Library/StartupItems/HWNetMgr
HWPortDetect Path: /Library/StartupItems/HWPortDetect
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 163 Apple tasks |
| [Running] | 121 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 117 Apple tasks |
Launch Agents:
| [Not Loaded] | com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13) |
| [Loaded] | com.avira.antivirus.telemetry.agent.plist (? a4625078 - installed 2018-02-13) |
| [Running] | com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-09-21) |
| [Loaded] | com.intego.commonservices.uninstaller.plist (? 98ad168c - installed 2015-06-18) |
| [Loaded] | com.intego.commonservices.taskmanager.plist (? f6ef294 - installed 2015-06-18) |
| [Loaded] | com.avira.antivirus.general.agent.plist (? 94ca9a28 - installed 2018-02-13) |
| [Not Loaded] | com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2018-01-19) |
| [Loaded] | com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13) |
| [Loaded] | com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22) |
| [Loaded] | com.intego.virusbarrier.alert.plist (INTEGO - installed 2014-10-13) |
| [Running] | com.intego.netupdate.agent.plist (? a4210a6e - installed 2015-06-29) |
| [Loaded] | com.avira.antivirus.odscan.default.plist (? 35ce698d - installed 2018-02-26) |
| [Loaded] | com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22) |
| [Loaded] | com.avira.antivirus.update.default.plist (? 7dca32a5 - installed 2018-02-13) |
| [Running] | com.avira.antivirus.systray.plist (? 9bf80dc3 - installed 2018-02-13) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) |
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (? d4765397 - installed 2015-09-09) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-10-01) |
| [Loaded] | com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2015-10-01) |
| [Loaded] | com.intego.commonservices.integomenu.plist (INTEGO - installed 2015-06-18) |
| [Loaded] | com.avira.antivirus.scheduler.agent.plist (? 4b765eec - installed 2018-02-13) |
| [Not Loaded] | com.maintain.Restart.plist (? 5421a7fd - installed 2017-12-02) |
| [Running] | com.avira.helper.avstats.plist (? cf66ea88 - installed 2018-02-13) |
| [Loaded] | com.avira.antivirus.notifications.agent.plist (? 8b13021d - installed 2018-02-13) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2015-09-09) |
| [Not Loaded] | com.maintain.ShutDown.plist (? 9b7e817c - installed 2017-12-02) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) |
| [Loaded] | com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2014-10-13) |
| [Loaded] | com.apple.aelwriter.plist (Apple, Inc. - installed 2015-09-24) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-10-29) |
| [Loaded] | com.avira.antivirus.dbcleaner.plist (? 223cb974 - installed 2018-02-13) |
| [Loaded] | com.intego.commonservices.icalserver.plist (? d4ed509f - installed 2013-11-12) |
| [Running] | com.intego.netupdate.daemon.plist (? 384104ae - installed 2015-06-29) |
| [Not Loaded] | com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-09-21) |
| [Running] | com.intego.commonservices.daemon.taskmanager.plist (? 1cb4eccf - installed 2015-06-18) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) |
| [Loaded] | com.adobe.SwitchBoard.plist (? 856489a3 - installed 2015-10-01) |
| [Running] | com.avira.helper.watchdox.plist (? e7e538d1 - installed 2018-02-13) |
| [Loaded] | com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-08-26) |
| [Loaded] | com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2014-10-13) |
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2015-09-09) |
| [Loaded] | com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-09-26) |
| [Loaded] | com.intego.commonservices.metrics.kschecker.plist (? 738eb69 - installed 2015-06-18) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17) |
| [Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-28) |
| [Running] | com.intego.commonservices.daemon.integod.plist (? db610625 - installed 2013-11-12) |
| [Loaded] | com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2014-10-13) |
| [Running] | com.intego.virusbarrier.daemon.plist (INTEGO - installed 2014-10-13) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2010-03-06) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-08) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02) |
User Login Items:
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-24)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WhatsApp Application (WhatsApp Inc.
(/Applications/WhatsApp.app)
Skype Application (Skype Communications S.a.r.l
(/Applications/Skype.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
com.adobe.SwitchBoard.monitor.plist MachInit
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (installed 2014-04-14)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
QuickTime Plugin: 7.7.3 (installed 2018-01-24)
Flash Player: 28.0.0.161 (installed 2018-02-06)
AdobePDFViewer: 9.0.0 (installed 2017-10-08)
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)
SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2014-04-14)
Audio Plug-ins:
DVCPROHDAudio: 1.3.2 (installed 2015-10-01)
3rd Party Preference Panes:
Flash Player (installed 2018-02-02)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.11 TB - Disk used: 525.56 GB
Destinations:
U******d [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 2015-10-04 13:36:39
Last backup: 2015-10-04 13:36:39
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Airmail 3 | Mac App Store | 57 |
| WindowServer | Apple | 9 |
| kernel_task | Apple | 2 |
| launchd | Apple | 1 |
| mdworker (7) | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 984 MB |
| com.apple.WebKit.WebContent (4) | Apple | 883 MB |
| Airmail 3 | Mac App Store | 704 MB |
| WhatsApp Helper (2) | WhatsApp Inc. | 238 MB |
| mdworker (7) | Apple | 201 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| com.apple.WebKit.Networking | Apple | 4 MB | 4 MB |
| WhatsApp Inc. | 3 MB | 102 KB | |
| CalendarAgent | Apple | 953 KB | 26 KB |
| mDNSResponder | Apple | 320 KB | 114 KB |
| Skype | Skype Communications S.a.r.l | 90 KB | 151 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Airmail 3 | Mac App Store | 13 |
| WindowServer | Apple | 1 |
| knowledge-agent | Apple | 0 |
| coreaudiod | Apple | 0 |
| NotificationCenter | Apple | 0 |
Virtual Memory Information:
| Available RAM | 2.27 GB |
| Free RAM | 152 MB |
| Used RAM | 5.73 GB |
| Cached files | 2.13 GB |
| Swap Used | 895 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Todoist | 7.0.11 | 2018-02-14 |
| Evernote | 7.0.2 | 2018-03-04 |
Diagnostics Information (past 7 days):
2018-03-04 21:31:51 qmasterd Crash
dyld: launch loading dependent libraries |
2018-03-04 18:22:57 Last Shutdown Cause: 0 - Power loss
End of report
See if this helps… How to AirPlay audio - Apple Support
FWIW, I have no AirPlay icon either.
No it is not helping
I have iMac of late 2014 with OS 10.13.3 I dont get airplay button next to the volume button in my itunes How to get it?
