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Question: Apple sent an e-mail and said they temporarily locked our I’d for security reasons we don’t no why we are living somewhere else now until our house is rebuilt because of the fire in Santa Rosa Ca

My i’d has been temporaril locked for security reasons

Why

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Answer:

Its probably a scam. Apple never sends those types of emails out. They have other ways of letting you know when that happens.


Make sure the email is actually coming from Apple:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Identify legitimate emails from the App Store or iTunes Store - Apple Support

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Mar 4, 2018 8:12 AM in response to charlene157 In response to charlene157

You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ? Is the email addressed t you by name ? Apple doesn't send emails about accounts being locked except in reply.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Mar 4, 2018 8:12 AM

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Question marked as Solved

Mar 4, 2018 8:12 AM in response to charlene157 In response to charlene157

Its probably a scam. Apple never sends those types of emails out. They have other ways of letting you know when that happens.


Make sure the email is actually coming from Apple:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Identify legitimate emails from the App Store or iTunes Store - Apple Support

Mar 4, 2018 8:12 AM

Reply Helpful
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Question: Apple sent an e-mail and said they temporarily locked our I’d for security reasons we don’t no why we are living somewhere else now until our house is rebuilt because of the fire in Santa Rosa Ca