Emergency shutdown and Fans spinning most of the time

Some thoughts. It is always possible you have a broken temperature sensor, which is causing the software to think the Mac is getting too hot. Unless of course you can feel the cases and it is too hot.

Your battery has a lot of cycles on it. Not the limits Apple expects

<Determine battery cycle count for Mac notebooks - Apple Support>

but you are at 70% of the estimated charge cycle count.

When your fans are cranking up, what does Applications -> Utilities -> Activity Monitor say is consuming the most energy. Keep in mind, it could be CPU, GPU, network and/or storage.

You do have a 3rd party SSD installed. I'm not actually picking on the SSD, as I own this exact same SSD down to the make/model/size and I used it in a 2011 MacBook Pro without issue. It now lives in my 2009 iMac that is my everyday work systems. But if there are any issues with the installation, temperatures sensors, etc... associated with its install, that might affect the behaviors you are seeing.

PS. my understanding of noatimes is that it does not force file last access times to disk. On rotating disks, this can give a slight performance improvement when lots of files are being accessed. I guess on an SSD, it can cut down on the number of times SSD cells are written just because a file was accessed.

But it really does not have anything do do with TRIM. TRIM is a way for the file system to tell the SSD that it just deleted a file, and that the blocks that used to be allocated to the deleted file may be moved to the SSD's garbage collection queue to be cleaned and made available for future writes.

Please stop, stop send me this please again please I don’t want thanks

Sent from Mail for Windows 10

From: Apple Support Communities Updates

Sent: Sunday, March 4, 2018 5:37 PM

To: sanbilly5

Subject: - Emergency shutdown and Fans spinning most of thetime

Apple Support Communities karlakracht has posted in the OS X El Capitan community. Emergency shutdown and Fans spinning most of the time Thank you Eric.

Here the report of Etrechek

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-04 23:35:20

Download EtreCheck from https://etrecheck.com

Runtime: 3:04

Performance: Good

Click the links for more information from Apple Support Communities.

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Click the links to remove adware or update the whitelist of legitimate software.

Problem: Computer is too slow

Description:

It's been months that my macbook pro has the fans going wild and freezing every now and again. Sometimes even down emergency shut down.

It's almost impossible to work with this computer.

Fans run very high around 80% of the time. When having a browser open ( I tried Chrome, Safari, Firefox), fans are always on 100 and the computer is super slow. Very often the fans go crazy when the computer is sleeping or before startup (after the startup sound, before system is loaded).

Usually fans start going crazy when

- doing copy/paste (tetxt)

- scrolling a website or word or PDF document

- trying to save stuff

- switching between apps/windows

Right now fans go crazy whilst riding this text.

What I tried to solve this issue:

- physically cleaned the fans

- reset NVPRAM

- reset the SMC

- run the Apple Hardware Test. (everything fine apart from the battery that needs "service"

- clean desktop

- uninstall all unused applications

- clean documents

- hardware test

- run malware test

- all my apps and system are always pretty much up to date

- go to mac store and talked with a genius. he did another hardware test. everything is ok according to this test. The genius could not help me whatsoever.

Today again te computer did an emergency shut down (all together it's around th 4th tim in 4 months)

Console says:

Mar 4 14:46:29 localhost kernel[0]: Previous shutdown cause: -82

Mar 4 14:46:29 localhost locationd[88]: locationd was started after an unclean shutdown

Hardware Information: ⓘ

MacBook Pro (15-inch, Mid 2012)

- -

MacBook Pro - model: MacBookPro9,1

1 2,6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core

16 GB RAM Upgradeable -

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 699

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Color LCD 1680 x 1050

Disk Information: ⓘ

Samsung SSD 840 EVO 1TB disk0: (1 TB) (Solid State - TRIM: Yes)

(disk0s1) : 210 MB

(disk0s2) : 999.35 GB

(disk0s3) : 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Untitled 1 (disk1 - Journaled HFS+) / : 998.98 GB (343.08 GB free)

Physical disk: disk0s2 999.35 GB Online

System Software: ⓘ

OS X El Capitan 10.11.6 (15G19009) - Time since boot: about 8 hours

Configuration files: ⓘ

/etc/hosts - Count: 23

System Integrity Protection status: disabled

Gatekeeper: ⓘ

Anywhere

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.synology.SynologyDrive.plist

/usr/bin/open /Applications/Synology Drive.app

One possible adware file found.

Clean up: ⓘ

com.wunderkinder.wunderlistdesktop - 51 SPAM notifications

com.readdle.smartemail-Mac - 3 SPAM notifications

Kernel Extensions: ⓘ

/Library/Extensions

at.obdev.nke.LittleSnitch (3.8.2 - SDK 10.11)

com.wch.usbserial (1.1.1 - SDK 10.9)

/System/Library/Extensions

com.echofx.videoglide.kext (1.4.2)

com.focusrite.driver.usb2audio (1.9 - SDK 10.6)

jp.co.roland.RDUSB0104Dev (1.0.2)

wch.usb.usb (1.1 - SDK 10.6)

/System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

com.echofx.videoglide.kext.audio (1.4.2)

com.echofx.videoglide.kext.noseize.appleusbaudio (1.4.2)

com.echofx.videoglide.kext.noseize.classic (1.4.2)

System Launch Agents: ⓘ

8 Apple tasks

154 Apple tasks

78 Apple tasks

System Launch Daemons: ⓘ

48 Apple tasks

159 Apple tasks

85 Apple tasks

Launch Agents: ⓘ

at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-12-15)

com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2017-10-12)

com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2017-10-12)

Launch Daemons: ⓘ

at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-12-15)

com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28)

com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2017-10-12)

com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-10-12)

com.bombich.ccchelper.plist (? bc948f55 13b7ab37 - installed 2017-12-16)

com.daisydiskapp.DaisyDiskAdminHelper.plist (Software Ambience Corp. - installed 2017-12-16)

com.noatime.root.plist (Apple, Inc. - installed 2016-03-12)

User Launch Agents: ⓘ

com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-01-03)

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11)

com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)

com.linotype.FontFolderProtector.plist (Linotype GmbH - installed 2018-03-04)

com.redgiantsoftware.updater.plist (Red Giant Software - installed 2015-05-12)

com.synology.SynologyDrive.plist (? cdc95942 0 - installed 2018-02-28)

User Login Items: ⓘ

Alfred 3 Application

(/Applications/Alfred 3.app)

CCC User Agent Application (? 0 - installed 2017-12-12)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-12-15)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 15.006.30306 (installed 2017-03-29)

AdobePDFViewer: 15.006.30306 (installed 2017-03-29)

QuickTime Plugin: 7.7.3 (installed 2018-01-10)

AdobeAAMDetect: 3.0.0.0 (installed 2018-01-03)

Default Browser: 601 (installed 2016-09-29)

Safari Extensions: ⓘ

Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2017-02-03)

Translate - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-09-03)

Syndicate - Reda Lemeden - https://redalemeden.com/syndicate (installed 2017-02-03)

Polyglot - Yasuaki Uechi - https://github.com/uetchy/Polyglot (installed 2017-02-03)

1Password Safari Extension Companion - Mac App Store (installed 2017-11-03)

1Password - AgileBits - https://agilebits.com/onepassword (installed 2014-10-20)

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2018-02-26)

Awesome Screenshot - Diigo - http://www.diigo.com/ (installed 2018-02-26)

AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-01-10)

igTranslator for Google - Mike Avilov - http://add0n.com/google-translator.html (installed 2015-04-16)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2018-02-26)

3rd Party Preference Panes: ⓘ

MusicManager (installed 2015-11-18)

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

20% plugin-container

17% firefox

11% WindowServer

10% plugin-container

2% plugin-container

Top Processes by Memory: ⓘ

1.50 GB firefox

1.28 GB kernel_task

1.03 GB plugin-container

939 MB plugin-container

919 MB plugin-container

Top Processes by Energy Use: ⓘ

13.38 WindowServer

11.96 firefox

9.64 plugin-container

7.90 plugin-container

3.50 plugin-container

Virtual Memory Information: ⓘ

4.09 GB Available RAM

95 MB Free RAM

11.91 GB Used RAM

4.00 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

KakaoTalk: 2.4.3 (installed 2018-02-09)

OneDrive: 17.3.7294 (installed 2018-02-09)

LINE: 5.6.0 (installed 2018-02-09)

Evernote: 6.13.3 (installed 2018-02-09)

Malwarebytes for Mac: (installed 2018-02-14)

Spark: 1.5.7 (installed 2018-02-15)

VOX: 3.2.1 (installed 2018-02-19)

Simplenote: 1.3.1 (installed 2018-02-22)

Spark: 1.5.8 (installed 2018-02-22)

OneDrive: 17.005.0107 (installed 2018-03-03)

Evernote: 7.0.2 (installed 2018-03-03)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-03-04 23:30:01 Spotlight.app Crash

Cause: objc_msgSend() selector name: retain

2018-03-04 16:16:14 Adobe Photoshop CC 2014.app High CPU use

2018-03-04 15:08:36 BetterZip.app Crash Cause: objc_msgSend() selector name: respondsToSelector: 2018-03-04 14:46:27 Last shutdown cause: -82 - Unknown To post a reply, go to the discussion in Communities. You are receiving this email from Communities. You can change your email preferences in your Communities Profile. Please expect a slight delay in visibility of points awarded. TM and copyright © 2018 Apple Inc. One Apple Park Way, Cupertino, CA 95014. All Rights Reserved | Privacy Policy | Terms of Use | Apple Support

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Etrecheck – System Information

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.synology.SynologyDrive.plist

/usr/bin/open /Applications/Synology Drive.app

One possible adware file found. [Remove/Report]

I know that Synology is not adware, so you should most likely click on the "Report" button in EtreCheck to tell the EtreCheck author Synology is a ligit NAS vendor.

A number of things stick out to me.

1. SIP is disabled, and Gatekeeper is set to anywhere. Nice target for malware, zero-day exploits and software vulnerabilities. Privilege escalation on El Capitan is a serious vulnerability to start with, but you're making it even easier.

2. There's a kernel extension com.wch.usbserial in /Library/Extensions and presumably a relative wch.usb.usb in /System/Library/Extensions

- what are they for? Look like good candidates to remove and test for anything like what you're experiencing

3. The noatime launch daemon - what are the program arguments for that, and why do you need it?

4. You've got a bunch of processes named only as 'plugin-container' burning up both CPU and memory. Find those in Activity Monitor, locate their source (Info > Open Files and Ports) and try removing whatever they belong to.

Don't do any of the above unless you have a backup, and having made any changes, be sure to restart the mac to clear anything still loaded in running memory.

@1 - malware isn't the only or even main issue so much as both signed and unsigned apps taking liberties with your personal data. Having SIP off and allowing apps from anywhere just increases your exposure, although to be fair having them on doesn't make you spectacularly safe anyway. Running 10.11 is a security issue in itself, as there's privilege escalation exploits bandied around the internet that will let any app running without privileges acquire root.

@2 - they don't have to be malware to be responsible for causing problems

@3 - I know what it is, but the question is why are you using it. It shouldn't be necessary, and depending on what arguments it's being run with it may or may not be causing problems.

@4 - Make sure in the View menu you choose All Processes, then sort by %cpu and look for procs that are near the top of the table and of which there are several of the same name. Or post us a screenshot of everything running at over 10%.

softwater wrote:

@Bob

Out of interest, with that SSD, did you also use a noatime script when mounting it (for the record, noatime scripts are a hack supposedly to reduce i/o by not writing file access times to disk)?

I did not use noatime. And I just checked my iMac, where I have manually enabled TRIM for my Samsung 840 EVO 1TB SSD.

For the battery cycles: yes, I know it's been quite a time since I get the alert to service the battery. But it shouldn't affect any of the computers performance?

Actually, there are reports of a reduced capacity battery showing down the Mac. It DOES NOT cause high fan speeds, but it seems the power management may fake high kernel_task CPU usage as a way to slow things down so that battery drain is reduced to extend the battery charge.

Again, this fake high kernel_task CPU is just to fake out the process scheduler, it does not actually use the CPU during this high kernel_task usage report. It is just jiggering the numbers the process scheduler uses to decided when and how much time to give to other processes.

How do I know if it is really the temperature sensor? And why does it make the system go so slow?

I do not really know for sure how you figure out if it is a temperature sensor.

You could make a Genius Bar appointment at your local Apple store, and see if they can tell if the sensor is failing.

As for making a system go slow, the power management software will slow down the rate it gives the CPU to different processes, as well as tell the CPU to slow down its clock cycle when it thinks the system is getting too warm.