email from apple (donotreply@apple.com)
They send me a PDF and a password.
is that OK ?
MacBook Pro with Retina display
Question marked as
Best reply
If you didn't request anything it sounds very suspicious, especially the PDF part.
Apple will always address you by your name or the name they have on file for you.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it.
If necessary, there is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.
Or fill out and submit this form.