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Level 1

8 points

Brand new MacBook Pro 13inch crashes with kernel panic.

Hello,

I bought new MacBook Pro 13inch(Late 2017) , 2.3 GHz Intel Core i5. 8gb ram memory on January 18th at Dubai Airport Apple store. It came with Sierra, then updated to High Sierra.

After a month of usage, it started to crash randomly showing always the same kernel panic.

I downgraded back to Sierra, tried apple diagnostics. I cleaned VRAM, I cleared cache by entering safe mode. Nothing helps. Is is possible that computer itself is faulty? If so, any suggestions what to do since I did buy it at Apple shop at Dubai airport.

I am running now on Sierra 20.2.6 since overtime I try to install new one it won't let me. It crashes and shows kernel panic.

Anyone familiar with this kernel panic log?

Thanks!

Anonymous UUID: 70196ABD-66C1-FC13-2CFE-F61756ED4509

Mon Mar 5 22:32:25 2018

*** Panic Report ***

panic(cpu 0 caller 0xffffff80079fe39d): Kernel trap at 0xffffff80079e2f1b, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xfffffe802ec65570, CR3: 0x00000001d54db0b0, CR4: 0x00000000003627e0

RAX: 0xfffffe802ec65570, RBX: 0x0000000000000000, RCX: 0xffffff8022aa1000, RDX: 0x0000000044aa2000

RSP: 0xffffff91224fba40, RBP: 0xffffff91224fbbd0, RSI: 0xffffff802eba0df0, RDI: 0xffffff8008089428

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000000029de, R11: 0x0000000000000000

R12: 0x00000000000000ff, R13: 0x00007fffe5018000, R14: 0xfffffebc525da0c0, R15: 0xffffff802e3f1640

RFL: 0x0000000000010282, RIP: 0xffffff80079e2f1b, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xfffffe802ec65570, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 3, VF: 5

Backtrace (CPU 0), Frame : Return Address

0xffffff91224fb6d0 : 0xffffff80078e953c

0xffffff91224fb750 : 0xffffff80079fe39d

0xffffff91224fb930 : 0xffffff800789a593

0xffffff91224fb950 : 0xffffff80079e2f1b

0xffffff91224fbbd0 : 0xffffff8007966a15

0xffffff91224fbd60 : 0xffffff8007968ae6

0xffffff91224fbf30 : 0xffffff80079fe7cc

0xffffff91224fbfb0 : 0xffffff800789a4a5

BSD process name corresponding to current thread: CalNCService

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000007600000

Kernel text base: 0xffffff8007800000

__HIB text base: 0xffffff8007700000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 19363321277

last loaded kext at 8348948274: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f8a77a000, size 28672)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 279.48

com.apple.driver.AppleIntelKBLGraphics 10.2.5

com.apple.driver.AppleMuxControl 3.14.49

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.filesystems.autofs 3.0

com.apple.driver.CoreStorageFsck 540.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSurface 159.9

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.CoreStorage 540.30.1

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONetworkingFamily 3.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro with Retina display, iOS 10.2, 10.2.6

Posted on Mar 5, 2018 12:51 PM

Similar questions

4 replies

iam_igor Author

Level 1

8 points

Mar 6, 2018 3:59 AM in response to dominic23

Thanks for your suggestions,

However I live in Africa curently, we don’t have apple store here. My only option is to take it to some guy where he’s gonna open it but then again, I don’t want to do that. I guess I’ll just have to live with it.l since there is no other solution. Just wanted to see if anyone knew that that report says.

Thanks again

dominic23

Level 10

83,910 points

Mar 6, 2018 6:00 AM in response to iam_igor

This is a diagnostic test.

Please run EtreCheck and post the report here.

https://etrecheck.com

Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

iam_igor Author

Level 1

8 points

Mar 6, 2018 7:17 AM in response to dominic23

Hi Dominic, here is the report:

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-06 17:15:43

Download EtreCheck from https://etrecheck.com

Runtime: 2:05

Performance: Excellent

Problem: Computer is restarting

Description:

Kernel panics, computer shuts down, kernel panics on OS Installation

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 ok

BANK 1/DIMM0

4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 63

Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD 2880 x 1800

Drives:

disk0 - APPLE SSD AP0128J 121.33 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [Core Storage Container] 120.37 GB

disk1 - Macintosh HD (Journaled HFS+) 120.00 GB

disk0s3 - Recovery HD [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 120.00 GB (106.85 GB free)

Journaled HFS+

Mount point: /

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.74 GB available

iCloud Status: one pending file

System Software:

macOS Sierra 10.12.6 (16G1212)

Time since boot: About 2 hours

System Load: 1.20 (1 min ago) 1.06 (5 min ago) 1.10 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

32-bit Applications:

Name	Version
SecurityFixer	10.8
quicklookd32	5.0
DVD Player	5.8
InkServer	10.9

System Launch Agents:

[Not Loaded]	6 Apple tasks
[Loaded]	172 Apple tasks
[Running]	107 Apple tasks

System Launch Daemons:

[Not Loaded]	42 Apple tasks
[Loaded]	176 Apple tasks
[Running]	99 Apple tasks
[Other]	2 Apple tasks

User Launch Agents:

[Running]

com.spotify.webhelper.plist (Spotify - installed 2018-02-26)

User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-03-06)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

StartUpHelper SMLoginItem (Spotify - installed 2018-02-26)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-06)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
WindowServer	Apple	6
kernel_task	Apple	5
Mail	Apple	2
syspolicyd	Apple	0
SystemUIServer	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	779 MB
mdworker (10)	Apple	323 MB
Mail	Apple	227 MB
softwareupdated	Apple	182 MB
WindowServer	Apple	179 MB

Top Processes by Network Use:

Process	Source	Input	Output
Mail	Apple	55 MB	54 KB
apsd	Apple	75 KB	98 KB
mDNSResponder	Apple	122 KB	23 KB
netbiosd	Apple	3 KB	2 KB
ntpd	Apple	1 KB	1 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	3
Mail	Apple	2
mds	Apple	0
mds_stores	Apple	0
mdwrite	Apple	0

Virtual Memory Information:

Available RAM	3.58 GB
Free RAM	640 MB
Used RAM	4.42 GB
Cached files	2.96 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
VPN Plus	2.1.1801	2018-03-05

Diagnostics Information (past 7 days):

2018-03-05 22:36:16 Kernel Kernel Panic

3rd Party Kernel Extensions: None

End of report

dominic23

Level 10

83,910 points

Mar 5, 2018 11:47 PM in response to iam_igor

A new Mac comes with 90 days of free tech support from AppleCare.

Please call AppleCare

AppleCare: 1-800-275-2273 or contact Apple. Contact Apple Support.

Brand new MacBook Pro 13inch crashes with kernel panic.