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MacBook Air Is Crashing: Help!

I've been trying to upgrade to Sierra because I want to play Fortnite, but it won't work unless I upgrade. I checked my storage space and it's mostly "other" that's been eating up all the storage on my Mac. I don't know what other means and I couldn't find any other meaningful stuff to delete so I started looking to delete stuff in the Macintosh HD disk. I was in the middle of deleting fonts and my Mac froze, so I restarted it and now the screen's blinking and I can't do anything. I tried restarting in recovery mode and downloading another copy of Yosemite X but it says I need more storage space to install it 😣. Help! I need my Mac to work for my classes!

Posted on Mar 5, 2018 2:36 PM

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Posted on Mar 5, 2018 9:10 PM

You will need to do the following:


Install El Capitan or Later from Scratch


If possible backup your files.


  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  2. Select Disk Utility from the Utility Menu and click on Continue button.
  3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
  4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
  5. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  6. Click on the Apply button, then wait for the Done button to activate and click on it.
  7. Quit Disk Utility and return to the Utility Menu.
  8. Select Install OS X and click on the Continue button.


This will install the version of OS X you had installed.

2 replies
Question marked as Best reply

Mar 5, 2018 9:10 PM in response to KirstinJ7

You will need to do the following:


Install El Capitan or Later from Scratch


If possible backup your files.


  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  2. Select Disk Utility from the Utility Menu and click on Continue button.
  3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
  4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
  5. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  6. Click on the Apply button, then wait for the Done button to activate and click on it.
  7. Quit Disk Utility and return to the Utility Menu.
  8. Select Install OS X and click on the Continue button.


This will install the version of OS X you had installed.

MacBook Air Is Crashing: Help!

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