Administrator Slow; Guest Account Fast

Actually what worked was signing out of iCloud!!

I followed Kappy’s instructions from another thread and signing out of iCloud was next in the list.

Now everything works very fast again. No more rolling beachball of doom, and the Safari search box is again working.

Weird.

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-05 22:51:29

Download EtreCheck from https://etrecheck.com

Runtime: 6:04

Performance: Below Average

Problem: Computer is too slow

Description:

Beach ball when opening Safari, Mail, iTunes, Photos

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 RAM At maximum

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1920 x 1080

Drives:

disk0 - APPLE HDD ST1000LM024 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Western Digital My Passport 25AA 1.00 TB

External USB 5 Gbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - M*****************c (Journaled HFS+) 999.83 GB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (637.21 GB free)

Journaled HFS+

Mount point: /

disk1s2 - M*****************c 999.83 GB (514.46 GB free)

Journaled HFS+

Mount point: /Volumes/M*****************c

Network:

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

iCloud Quota: 546 MB available

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About a day

System Load: 1.49 (1 min ago) 1.47 (5 min ago) 1.44 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a8522 56fe56609efa3.plist

Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.8.1 - SDK 10.9)

/System/Library/Extensions

[Not Loaded] tun.kext (1.0)

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-08-22)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

HP Product Research SMLoginItem (HP Inc. - installed 2017-10-24)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-24)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins:

Google Earth Web Plug-in: 7.1 (installed 2013-10-26)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-12-13)

F5 SSL VPN Plugin: 7140.2017.0414.1 (installed 2017-10-27)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

RealPlayer Plugin: Unknown

Silverlight: 5.1.40728.0 (installed 2015-10-28)

QuickTime Plugin: 7.7.3 (installed 2018-02-01)

Flash Player: 28.0.0.161 (installed 2018-02-06)

AmazonMP3DownloaderPlugin: Unknown

CitrixICAClientPlugIn: 12.8.1 (installed 2018-01-18)

AdobePDFViewer: 18.011.20038 (installed 2018-02-26)

Coupon: Unknown (installed 2013-10-26)

iPhotoPhotocast: 7.0 (installed 2013-10-26)

EPPEX Plugin: 10.0 (installed 2015-02-22)

DirectorShockwave: 11.0.3r472 (installed 2013-10-26)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

Move_Media_Player: npmnqmp 071303000006 (installed 2009-03-09)

3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 362.14 GB

Destinations:

M*****************c [Local] (Last used)

Total size: 0 B

Total number of backups: 99

Oldest backup: 2016-07-31 20:19:56

Last backup: 2017-12-10 18:36:46

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Clean up:

~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

Diagnostics Information (past 7 days):

2018-03-05 18:08:32 GoogleSoftwareUpdateAgent.app Crash

2018-03-04 21:50:47 Firefox.app Hang

End of report

From researching other similar threads, this is what I have done already:

1) Reset PRAM (NVRAM)

2) Reset SMC

3) Started computer in Safe Mode, and then restarted

4) Repaired disk by booting from Recovery HD

5) Signed out of iCloud on iMac

So far, nothing has made a difference, except signing out of iCloud--the computer seems to be working faster right now. I'll update if the beach balling returns.

Unfortunately, it turns out my guest account is slow as well.

Activity monitor shows very little use.

I can’t seem to edit my post, so I’m going to start a new thread.

Well, it went back to being slow. If anyone can offer any other advice, I'd appreciate it. Otherwise I will just stick with the guest account for web browsing.