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Problems with sleep mode after last update 10.13.3 (MacBook Pro Retina, 15-inch, Late 2013).

Hi, after the last update my MacPro works bad in sleep mode.



I often use my Macbook with an external monitor and a keyboard / mouse the lid is closed. When, after night work I send my Mac to sleep mode, in the morning I have two situations:



— it can not be woken up and it is completely turned off, and only pressing the power button can make it turn on.



— it can not be woken up and fans are working making big noise



The only way for me now shutdown my Mac.

PowerBook, macOS High Sierra (10.13.3), (Retina, 15-inch, Late 2013)

Posted on Mar 6, 2018 12:04 AM

Reply
8 replies

Mar 14, 2018 12:08 PM in response to Alex_Pros

"CleanMyMac" claims another victim.


2018-03-14 14:22:00 Last Shutdown Cause: -104 - Unknown (once)


That shutdown code usually means a hardware fault, but "CleanMyMac" must go before concluding your Mac needs a trip to the Genius Bar.


Read below.



"Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or your Mac's operating system are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:
  • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling macOS alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X / macOS, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot macOS Recovery, and at the macOS Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using macOS Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install macOS read How to reinstall macOS on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Erase a volume using Disk Utility.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.


    Apr 9, 2018 6:29 AM in response to Alex_Pros

    Hi guys! After a clean reinstallation of the MacOS High Sierra, and also after rollback to MacOs Sierra I understood that the problem was not in macOS update. The problem became even stronger. Now my Mac is working properly only with the connected external monitor (through hdmi) on battery or on power supply. If the external monitor is not connected, my mac hangs up and shutting down.


    I crete a new post for my problem: Randomly shuts down when not connected to an external display.

    Mar 14, 2018 8:13 AM in response to majortom1967

    EtreCheck version: 4.1.3 (4A188)

    Report generated: 2018-03-14 17:11:41

    Download EtreCheck from https://etrecheck.com

    Runtime: 4:20

    Performance: Good


    Problem: Computer is restarting

    Description:

    I often use my Macbook with an external monitor and a keyboard / mouse the lid is closed. When, after night work I send my Mac to sleep mode, in the morning I have two situations:

    — it can not be woken up and it is completely turned off, and only pressing the power button can make it turn on.

    — it can not be woken up and fans are working making big noise

    The only way for me now shutdown my Mac.


    Major Issues:

    Anything that appears on this list needs immediate attention.


    Hardware failure - Your machine shut down due to a hardware failure.

    System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.


    Minor Issues:

    These issues do not need immediate attention but they may indicate future problems.


    Time Machine auto backup disabled - Time Machine auto backups are disabled.

    Heavy RAM usage - This machine is using a large amount of RAM.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

    System modifications - There are a large number of system modifications running in the background.

    Corrupt hosts file - Hosts file is corrupt.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.


    Hardware Information:

    MacBook Pro (Retina, 15-inch, Late 2013)

    MacBook Pro Model: MacBookPro11,3

    1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

    16 GB RAM Not upgradeable

    BANK 0/DIMM0

    8 GB DDR3 1600 ok

    BANK 1/DIMM0

    8 GB DDR3 1600 ok

    Battery: Health = Normal - Cycle count = 324


    Video Information:

    Intel Iris Pro - VRAM: 1536 MB

    NVIDIA GeForce GT 750M - VRAM: 2 GB

    2367 1920 x 1080 @ 60 Hz


    Drives:

    disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x2 Serial ATA

    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

    disk0s2 500.07 GB

    disk1s1 - Macintosh HD (APFS) 500.07 GB 326.40 GB

    disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 20 MB

    disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

    disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB


    Mounted Volumes:

    disk1s1 - Macintosh HD 500.07 GB (170.84 GB free)

    APFS

    Mount point: /


    disk1s4 - VM [APFS VM] 500.07 GB (170.84 GB free)

    APFS

    Mount point: /private/var/vm


    Network:

    Interface usbmodem145124: Nokia 301 Dual SIM

    Interface en4: PPPoE

    Interface en4: Полі

    Interface en4: Thunderbolt Ethernet

    Interface en6: iPad

    Interface en0: Wi-Fi

    802.11 a/b/g/n/ac

    One IPv4 address

    Interface en5: iPhone

    Interface bridge0: Thunderbolt Bridge

    iCloud Quota: 4.49 GB available


    System Software:

    macOS High Sierra 10.13.3 (17D102)

    Time since boot: About 2 hours

    System Load: 2.36 (1 min ago) 1.87 (5 min ago) 1.93 (15 min ago)


    Configuration Files:

    /etc/hosts - Count: 3 - Corrupt!


    Security:

    SystemStatus
    GatekeeperMac App Store and identified developers
    System Integrity Protectionenabled (Custom Configuration)


    Unsigned Files:

    Launchd: /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

    Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

    Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/ru.yandex.desktop.PuntoSwitcher.UninstallReporter.plist

    Executable: /Library/Application Support/Yandex/PuntoSwitcher/UninstallReporter

    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.cyberic.smoothmouse.plist

    Executable: /Library/PreferencePanes/SmoothMouse.prefPane/Contents/SmoothMouseDaemon.app/Co ntents/MacOS/SmoothMouseDaemon

    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist

    Executable: /bin/sh ~/Library/BlueStacks/UninstallWatcher

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

    Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.cyberic.smoothmouseupdater.plist

    Executable: /Library/PreferencePanes/SmoothMouse.prefPane/Contents/SmoothMouseUpdater.app/C ontents/MacOS/SmoothMouseUpdater

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.extensis.FMCore.plist

    Executable: /Applications/Suitcase Fusion 4.app/Contents/Resources/FMCore -standalone

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.wibu.CodeMeter.Server.plist

    Executable: /Applications/CodeMeter.app/Contents/MacOS/CodeMeterMacX -v

    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/jp.co.canon.CUPSCAPT.BG.plist

    Executable: /Library/Printers/Canon/CUPSCAPT/BackGrounder/Canon CAPT BackGrounder.app/Contents/MacOS/Canon CAPT BackGrounder

    Details: Exact match found in the whitelist - probably OK


    32-bit Applications:

    NameVersion
    WebArchive Folderizer1.2.5
    Adobe Application Manager10.0.0.49
    GoZInitCinema4D
    Microsoft Ship Asserts1.1.4
    ZipCloud2.3.0.25
    QuickTime Player 77.6.6
    ILST_21_1_04.0.0.185
    Kindle1.12.4
    uTorrent1.8.4
    PhoneClean4.0
    LTU9.0.23
    Adobe Help4.0.244
    StatusMonitor3.86
    Blizzard Error1.5.5.0
    SPRK_1_0_124.3.0.256
    Agent2.13.1 (5857)
    FontLab Studio 55.1.3
    GoZBrushFromApp1.0
    GoZMakeObjectPath1.0
    Hearthstone Beta Setup1.10.3.2263
    {135274B3-69EE-4AE8-ACCE-1718A1EBC8CC}9.0.0.65
    CDEC_1_0_04.0.0.185
    Blizzard Launcher0.5.1.1575
    LCC Pilot1.0.0
    Microsoft Error Reporting2.2.9
    GoogleTalkPlugin5.41.3.0
    DVD-плеєр5.8
    adobe_licutil10.0.0.208
    Battle.net Setup1.11.5.2408
    COCM_1_0_324.0.0.185
    StuffIt Expander13.0.2
    Install Paragon NTFS for Mac 14
    CORG_1_1_324.3.0.256
    GoZBrushToCinema4D1.0
    GoZBrushToMaya1.0
    GoZBrushToPhotoshop1.0
    AAMLauncherUtil10.0.0.49
    GoZBrushToModo1.0
    StarCraft-II-Setup1.14.2.2881
    ExtendScript ToolkitESTK CC 4.0.0.1
    GoogleVoiceAndVideoUninstaller5.41.3.0
    Wireless Setting1.4.8
    Suitcase Fusion 415.0.4
    Remove AutoCAD 201520.0.51.256 Copyright © 2009-2014 Autodesk, Inc
    AnyMP4 MP4 Converter6.2.25
    Canon CAPT BackGrounder3.86
    GoZBrushToSculptris1.0
    Logitech Control Center Installer1.0.5
    CORE_1_0_324.0.0.185
    SilentCleanServer4.0
    AUDT_10_1_14.2.0.211
    PHSP_19_0_14.3.0.256
    GoZInitModo
    LCC Connection Utility3.9.5
    ABBYY Lingvo Pop-Up Translation2.3
    COPS_1_0_324.0.0.185
    GoZInitPhotoshop1.0
    Adobe AIR Updater3.1
    AAM Updates Notifier9.0.0.281
    Android File Transfer1.0
    Speed Download Uninstaller1.0.2
    allavsoft3.14.1.6291
    AME_11_1_24.2.0.211
    LMU9.0.23
    KBRG_7_04.3.0.256
    Lingvo Dictionary1.9.7
    CrossOver16.1
    Subler0.31
    Error Reporter1.1
    LCC Uninstaller3.9.5
    Classic-On-Intel (SheepShaver)2.3
    InkServer10.9
    Speed Download5.3.0
    Steam1.5
    pgAdmin31.18
    Wacom Help6.3.9-3
    AAM Registration Notifier10.0.0.194
    quicklookd325.0
    StarCraft II Setup1.11.4.2368
    Adobe AIR Application Installer3.1
    Diablo III Setup1.13.0.2685
    GoZInitMaya
    GoZLocateApp1.0
    ACR_10_14.3.0.256


    Kernel Extensions:

    /Applications/CodeMeter.app

    [Not Loaded] CmUSBMassStorage.kext (WIBU-SYSTEMS AG, 1.0.7)

    /Applications/Parallels Desktop.app

    [Not Loaded] prl_hypervisor.kext (Parallels, Inc., 10.1.2 28859 - SDK 10.7)

    [Not Loaded] prl_netbridge.kext (Parallels, Inc., 10.1.2 28859 - SDK 10.7)

    [Not Loaded] prl_usb_connect.kext (Parallels, Inc., 10.1.2 28859 - SDK 10.7)

    [Not Loaded] prl_vnic.kext (Parallels, Inc., 10.1.2 28859 - SDK 10.7)

    /Applications/Tunnelblick.app

    [Not Loaded] tap-signed.kext (Jonathan Bullard, 20141104 (Tunnelblick build 5010))

    [Not Loaded] tun-20111101.kext (Jonathan Bullard, 20111101 (Tunnelblick build 5010))

    /Library/Extensions

    [Not Loaded] SmoothMouse.kext (1.0.10 - SDK 10.8)

    [Not Loaded] EnergyDriver.kext (Intel Corporation Apps, 2.0 - SDK 10.9)

    [Loaded] DuetDisplay.kext (Rahul Dewan, 2.0.0 - SDK 10.12)

    [Not Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 14.2.359 - SDK 10.5)

    /Library/StartupItems/DoubleCommand

    [Not Loaded] DoubleCommand.kext (1.7 - SDK 10.8)

    /System/Library/Extensions

    [Not Loaded] ControllerMate.kext (4.4)

    [Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.9-3 - SDK 10.9)

    /System/Library/Extensions/ControllerMate.kext/Contents/PlugIns

    [Not Loaded] CMADBDevices.kext (4.3.10)

    [Not Loaded] CMUSBDevices.kext (4.4)

    [Not Loaded] CMUSBKeyboard.kext (1.0)

    [Not Loaded] CMUSBPointer.kext (1.0)

    ~/Downloads/LCC Installer.app

    [Not Loaded] LogitechHIDDevices.kext (3.9.5 - SDK 10.8)

    [Not Loaded] LogitechUnifying.kext (1.3.4 - SDK 10.8)


    Startup Items:

    DoubleCommand Path: /Library/StartupItems/DoubleCommand


    System Launch Agents:

    [Not Loaded] 9 Apple tasks
    [Loaded] 156 Apple tasks
    [Running] 125 Apple tasks


    System Launch Daemons:

    [Not Loaded] 35 Apple tasks
    [Loaded] 176 Apple tasks
    [Running] 122 Apple tasks


    Launch Agents:

    [Running] jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c - installed 2015-12-14)
    [Other] com.paragon.updater.plist (? af829e83 - installed 2016-07-16)
    [Loaded] com.oracle.java.Java-Updater.plist (? 79122ab7 - installed 2017-12-20)
    [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)
    [Running] com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-05)
    [Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-07-16)
    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
    [Other] com.extensis.FMCore.plist (? c7df66cd - installed 2014-04-01)
    [Other] com.google.keystone.agent.plist (? c634c19d - installed 2016-07-12)
    [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-12-14)
    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-26)
    [Other] ru.yandex.desktop.PuntoSwitcher.UninstallReporter.plist (? a2f6f95c - installed 2017-03-20)
    [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
    [Loaded] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-07-17)
    [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2014-09-09)
    [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-12-14)
    [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)


    Launch Daemons:

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
    [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
    [Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-22)
    [Other] com.daz3d.content_management_service.plist (? 4223a539 - installed 2015-03-15)
    [Not Loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2018-01-19)
    [Loaded] com.ea.origin.ESHelper.plist (? f5bab3e4 - installed 2014-09-26)
    [Other] com.google.keystone.daemon.plist (? 6ee2490f - installed 2018-03-06)
    [Running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-07-16)
    [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30)
    [Running] com.cleverfiles.cfbackd.plist (? 65468217 - installed 2016-04-12)
    [Loaded] com.wibu.WIBU-KEY.Server.plist (WIBU-SYSTEMS AG - installed 2016-12-22)
    [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2018-03-13)
    [Loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-08-03)
    [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-12-14)
    [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2018-03-13)
    [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-14)
    [Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
    [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-03-12)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11)
    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
    [Running] com.wibu.CodeMeter.Server.plist (? dd0d44ce - installed 2017-02-22)


    User Launch Agents:

    [Running] com.vladalexa.MagicPrefs.plist (? 0 - installed 2016-01-20)
    [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-26)
    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
    [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2017-12-21)
    [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)
    [Loaded] com.cyberic.smoothmouseupdater.plist (? 0 - installed 2014-01-29)
    [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)
    [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-02-02)
    [Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2018-03-03)
    [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10)
    [Running] com.spotify.webhelper.plist (Spotify - installed 2018-02-26)
    [Running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc. - installed 2018-03-07)
    [Running] com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2016-03-31)
    [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02)
    [Other] com.cyberic.smoothmouse.plist (? 0 - installed 2014-01-29)
    [Loaded] com.BlueStacks.AppPlayer.UninstallWatcher.plist (? 0 - installed 2017-10-25)


    User Login Items:

    Faviconographer Програма (Thomas Osthege und Daniel Alm

    (/Applications/Faviconographer.app)

    PuntoSwitcher Програма (Yandex, LLC

    (/Applications/PuntoSwitcher.app)

    iTunesHelper Програма (Apple, Inc. - installed 2018-01-24)

    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    BetterSnapTool Програма (Mac App Store

    (/Applications/BetterSnapTool.app)


    Internet Plug-ins:

    JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-09)

    o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)

    Unity Web Player: UnityPlayer version 5.3.8f2 (installed 2017-09-07)

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-09-09)

    AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)

    FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-14)

    AdobePDFViewerNPAPI: 15.023.20056 (installed 2017-05-15)

    QuickTime Plugin: 7.7.3 (installed 2018-02-01)

    Flash Player: 29.0.0.113 (installed 2018-03-14)

    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

    NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28)

    AdobePDFViewer: 15.023.20056 (installed 2017-05-15)

    SharePointBrowserPlugin: 14.3.8 (installed 2015-01-12)

    PlaykeyPluginMac: Unknown

    MeetingJoinPlugin: Unknown (installed 2015-09-06)


    Safari Extensions:

    Push for Kindle.safariextz - FiveFilters.org - http://fivefilters.org/kindle-it/ (installed 2017-09-08)
    AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-11-20)
    FontScope.safariextz - Philip Hallstrom - https://github.com/phallstrom/SafariFontScope (installed 2014-12-05)
    SaveFrom.net helper.safariextz - SaveFrom.net - http://savefrom.net (installed 2017-12-05)
    Awesome Screenshot.safariextz - Diigo - http://www.diigo.com/ (installed 2015-09-12)
    LetyShops — кэшбэк-сервис.safariextz - LetyShops - https://letyshops.com (installed 2018-02-22)
    OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2014-02-12)
    Grammarly Spell Checker & Grammar Checker.safariextz - Grammarly - (installed 2015-11-22)
    Speed Download.safariextz - Yazsoft - http://www.yazsoft.com (installed 2012-01-22)
    Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2015-11-22)
    Favicon Bar.safariextz - Rory Combe - https://github.com/RoryCombe/FaviconBar (installed 2017-12-05)
    Voila Web Screenshot.safariextz - Global Delight - http://www.globaldelight.com (installed 2015-09-19)


    3rd Party Preference Panes:

    CodeMeter (installed 2017-02-22)

    Flash Player (installed 2018-02-24)

    Java (installed 2018-02-09)

    Logitech Control Center (installed 2017-12-17)

    MagicPrefs (installed 2016-01-20)

    ORFO 2014 Setup (installed 2014-03-12)

    Paragon NTFS for Mac® (installed 2017-05-15)

    Perian (installed 2011-07-24)

    SmoothMouse (installed 2017-05-15)

    WacomTablet (installed 2017-05-15)


    Time Machine:

    Skip System Files: No

    Mobile backups: No

    Auto backup: No

    Volumes being backed up:

    Macintosh HD: Disk size: 500.07 GB - Disk used: 329.22 GB

    Destinations:

    D**a [Network] (Last used)

    Total size: 3.00 TB

    Total number of backups: 1

    Oldest backup: 2015-10-11 07:37:23

    Last backup: 2015-10-11 07:37:23


    Top Processes by CPU:

    Process (count)Source% of CPU
    FinderApple27
    mdworker (13)Apple22
    WindowServerApple15
    Spotify Helper (3)Spotify9
    QuickLookSatellite (2)Apple8


    Top Processes by Memory:

    Process (count)SourceRAM usage
    Adobe Photoshop CC 2018Adobe Systems, Inc.2.61 GB
    kernel_taskApple1.49 GB
    com.apple.WebKit.WebContent (17)Apple1.44 GB
    SafariApple772 MB
    Adobe (11)600 MB


    Top Processes by Network Use:

    ProcessSourceInputOutput
    openvpnJonathan Bullard16 MB1 MB
    mDNSResponderApple764 KB233 KB
    SilentCleanServeriMobie Inc.45 KB71 KB
    netbiosdApple90 KB10 KB
    MailApple53 KB24 KB


    Top Processes by Energy Use:

    Process (count)SourceEnergy usage (0-100)
    Spotify Helper (3)Spotify10
    WindowServerApple5
    coreaudiodApple4
    SpotifySpotify4
    MeisterTaskMac App Store1


    Virtual Memory Information:

    Available RAM2.79 GB
    Free RAM18 MB
    Used RAM13.21 GB
    Cached files2.77 GB
    Swap Used16 MB


    Software Installs (past 30 days):

    NameVersionInstall Date
    ICQ3.0.134432018-02-19
    OneDrive17.005.01072018-02-26
    Telegram3.82018-03-12


    Clean up:

    /Library/LaunchAgents/com.paragon.updater.plist

    /Library/Application Support/Paragon Updater/Paragon Updater.app/Contents/MacOS/Paragon Updater

    Executable not found

    /Library/LaunchDaemons/com.daz3d.content_management_service.plist

    /Library/DAZ 3D/Content Management Service/ContentManagementServer.app/Contents/MacOS/DAZ Content Management Service

    Executable not found

    /Library/LaunchDaemons/com.google.keystone.daemon.plist

    /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/ GoogleSoftwareUpdateDaemon

    Executable not found

    /Library/LaunchAgents/com.google.keystone.agent.plist

    /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resour ces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

    Executable not found


    Diagnostics Information (past 7 days):

    2018-03-14 14:22:00 Last Shutdown Cause: -104 - Unknown (once)

    2018-03-14 10:55:23 Skype.app Crash (once)

    Assertion failed: (pendingNotifications), function -[CFPrefsSearchListSource _deferredNotify:ofChangesFromDictionary:toDictionary:], file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CoreFoundation/Foundation-1451/ CoreFoundation/Preferences.subproj/CFPrefsSearchListSource.m, line 1113.

    2018-03-13 10:40:41 CleanMyMac 3.app CPU (once)

    2018-03-12 14:52:36 AdobeGCClient.app Crash (once)

    LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

    2018-03-12 14:47:46 SystemUIServer.app Crash (once)

    com.apple.menuextra.TimeMachine

    com.apple.menuextra.bluetooth

    com.apple.menuextra.airport

    com.apple.menuextra.textinput

    com.apple.menuextra.battery

    com.apple.menuextra.clock

    com.apple.menuextra.volume

    com.apple.menuextra.airplay


    End of report

    Problems with sleep mode after last update 10.13.3 (MacBook Pro Retina, 15-inch, Late 2013).

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