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What happens when you try to sign in? Error message(s)?
Apple ID - Update the birth date associated with
Apple ID - If you forgot the answers to your Apple ID security questions
If necessary, there is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.
Or fill out and submit this form.
I want to restore my account id but I can’t
