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ChiroVette Author

Level 1

53 points

AOL mail not working on iPhone

Okay weird problem. I have been using AOL for over 20 years and have had the same email address. I have others, but this is my main email, so changing it as my main email would be cumbersome.

Anyway, a few days ago, my iPhone stopped updating with AOL email messages. I could access messages that were on my phone from that point and before, but nothing current, as in the past few days. So I went through Apple's troubleshooting steps of deleting the AOL account from the Settings on my iPhone, reinstalled it, and lo and behold, my phone's settings keeps telling me I have either the wrong password or the wrong email address/Name.

I tried this several times to no avail.

So I went onto my browser to make sure I had all my details correct (name, email address, password) and verified I did. So now, scratching my head, I used Safari to access AOL's site directly through the browser on phone. It asked me for my email address and password, and it works fine! Okay, so then I downloaded the AOL app, went through basic setup, same email, same password, and it also works fine!

Weird!

At this point I just removed the "Mail" icon from the first page of my Home Screen and replaced it with the App I just downloaded. It works fine, as does Safari. So obviously there is something wrong with my phone's settings. I just did the latest iOS update to see if that would help, and it doesn't.

So at this point, while I have AOL mail on my phone, both with the newly downloaded App as well as with a Safari Browser window, I would LOVE to know why the stock "Mail" app no longer works, and why my phone's "Settings" keeps spitting back an error message even though the password and email address work everywhere else but there.

[Re-Titled by Host]

iPhone 6s Plus, null

Posted on Mar 7, 2018 8:04 AM

Top-ranking reply

Spoyledbrat923

Level 1

9 points

Posted on Apr 20, 2018 5:52 PM

Ok after dealing with this for 7 weeks it finally dawned on me. When u go into settings for ur AOL account under account security there is a 2 step log in process. Click manage. Make sure it’s turned on. Then under Connect Apps click manage. Click the down arrow for create a new application and choose IOS mail and the device is whatever device u r using (ie: iPhone, iPad etc). Click create. It will give u a password. Copy the password. Then go into create an aol account through the iPhone mail app and use the copied password. Hope this helps.

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248 replies

jillny

Level 1

4 points

May 30, 2018 4:31 PM in response to hystrng

That only allowed me to get incoming mail on the iphone mail . are you able to send also?

May 30, 2018 4:50 PM in response to jillny

You have to put the passcode in twice; once for incoming, and again in the SMTP (outgoing) server settings. Or just delete the account then add it back.

hystrng

Level 1

10 points

May 30, 2018 7:01 PM in response to jillny

Yes it let me do everything it used to except I can’t see my folders and I can’t find a setting to change the view. Annoying.

hystrng

Level 1

10 points

May 30, 2018 7:02 PM in response to Lawrence Finch

Deleting the account and adding it back in didn’t work for me. Seems like it works for some people and not others.

Jun 13, 2018 8:06 AM in response to Emilie in Key Largo

Want to hear something weird? I’m having the same issue but only with one of my two Aol emails

Jun 13, 2018 8:07 AM in response to JasperTheUnicorn

This is a long thread with several different problems (and solutions) described. Which of the posted issues is specifically yours?

jillny

Level 1

4 points

Jun 13, 2018 8:51 AM in response to JasperTheUnicorn

Hopefully its not contagious!

hystrng

Level 1

10 points

Jun 14, 2018 5:58 AM in response to suelamp

Tried that....it says Cannot get mail....the user name or password for map.aol.com is incorrect. Back to where I started. Thanks for your suggestion....glad it worked for you.

Jun 14, 2018 9:55 AM in response to hystrng

It is imap.aol.com, not map.aol.com

Jun 17, 2018 7:31 PM in response to Prim8Pal

That sounds like network problems if it is unrelated accounts. Although both aol and Comcast are the same company, and Comcast email is managed by aol, so it could be a server problem on aol’s end

Prim8Pal

Level 1

4 points

Jun 17, 2018 9:00 PM in response to Lawrence Finch

Update: the problem mysteriously went away a couple of hours later and I received a backlog of email on all my accounts.

Jun 18, 2018 8:07 AM in response to Prim8Pal

Unfortunately, AOL mail is notoriously unreliable. And AOL is now the mail provider for Comcast, Verizon, BTInternet (UK), Yahoo, and a bunch of other ISPs.

hystrng

Level 1

10 points

Jun 22, 2018 6:12 AM in response to janefrommclean

Can you tell me where in your AOL account you found this? I have looked under options and don't see it. Is there another place to find this less secure allowance feature? Thanks

Jun 22, 2018 7:09 AM in response to ChiroVette

Thank you so much! This works perfectly on iPhone and iPad. The only solution I found so far that worked....Awesome!

Jun 22, 2018 4:36 PM in response to hystrng

On the aol app, go to personal info then scroll to account security settings. You’ll find the option there. Hope this solves the problem for you.

AOL mail not working on iPhone