AOL mail not working on iPhone

Ok after dealing with this for 7 weeks it finally dawned on me. When u go into settings for ur AOL account under account security there is a 2 step log in process. Click manage. Make sure it’s turned on. Then under Connect Apps click manage. Click the down arrow for create a new application and choose IOS mail and the device is whatever device u r using (ie: iPhone, iPad etc). Click create. It will give u a password. Copy the password. Then go into create an aol account through the iPhone mail app and use the copied password. Hope this helps.

Same thing happened to me. I fixed mine. All you have to do is go into your aol mail. Make sure double security isn’t checked. AOL is looking for another way to verify your account. So make sure you uncheck double secu

I’ve had the same problem, finally found a solution. Use safari go to aol.com to sign in. Go to account security, then click on generate app password, from there you will see “select app” click on iPhone mail. Then press generate. Copy the password it generates, go back to settings, account and passwords and add account, aol. Input your name and username but instead of your own password paste on the one you copy from safari.

I had the same problem. New AOL email was not showing up on either my iPhone or iPad. I solved it like this:

Went to https://support.apple.com/en-us/HT201320#automatic , and followed the instructions to "Add an email account to your iPhone, iPad, or iPod touch". I did it on my iPhone, and as soon as I did that, it started working on both my iPhone and my iPad. That left 2 duplicate AOL accounts on my iPhone. I deleted one of them, and everything was back to normal.

Not all wrong, but remember this is a user-to-user technical support forum, not a way to contact Apple.

Let me try to summarize the ways to fix AOL problems (and they are AOL problems, not iPhone):

• If you have 2 factor authentication (2FA) enabled on your AOL account you must generate an application-specific password to use your AOL email with the built-in Mail app. You do this in the security settings on your account on the AOL web site.
• If you don't have 2FA enabled you must go to your AOL security settings on their web site and loosen restrictions temporarily on security to set up the account, or log in to AOL using the Safari web browser, then set up the email account while logged in.
• Probably the easiest way, however, is to download the AOL mail app from the app store and use it instead of the built in mail app.

All of these have been described in more detail by other users in this thread.

Except you no longer have the security protection of 2 step verification. If you plan to continue this way you should have a very secure password, preferably 20 random characters that will be unguessable by anyone who knows you and unhackable when some website where you use it gets compromised.

There are 2 solutions where you can have your cake and eat it too.

1. Enable 2 step verification, then generate an application specific password to use with the Apple mail app for AOL
2. Download and use the AOL email app instead of Apple's mail app.

I really don’t think that this is the problem, since you aren’t getting incoming mail, but did you make sure that your password is entered and entered correctly in the outgoing mail server setting?

Settings>Accounts & Passwords>Your AOL account>Account>Outgoing server setting>SMTP>Primary Server. Check the password in there. As I said, that should onlt affect issues with outgoing mail, but anytime I have had issues with my 4 email accounts, it was because something had gone awry in that setting.

ChiroVette wrote:

But when I click on Account it shows my email address, name, and password. I tried going into Account > Outgoing Server Mail > smto.aol.com > "Primary Server" there. But it just shows the same information, and my password is greyed out, and cannot be edited. But I counted the characters and it is right. Under that, and also greyed out, is "Use SSL" which is set to on (green) and cannot be changed. And then under that, it says "Authentication" and to the right it says "Password" but that is greyed out so I cannot go into there.

Under that, it says "Server Port 465" and there is an option to "Delete Server," which I tried, but then I have to start all over again with the same results.

This is exactly what I see on my AOL account. When the primary server is turned on, those settings along with the password are grayed out. You have to select another server or turn the primary server off in order to get into those Settings again.

At this point, and as much as you probably don’t want to do this, I would delete the account, restart the phone and start all over again. Many times that’s the best course of action after you have made changes in the current account and the changes have failed.

If that still fails, you can try contacting AOL for help, but more often than not, in my experience, AOL is going to say that it’s an Apple issue not an AOL problem. I just don’t know what else to do at this point.

I got to work this morning and found that we were having some minor issues with sending our AOL mail. It seems to be working OK now, but I know that it has gotten a little less reliable for us over the past few months.

It certainly couldn’t hurt for you to contact AOL support and see if they can help.

I am having the exact same problem! I was beginning to think it was just me, because I have done so many google searches and haven't really found anything. I have tried many of the same things you have, except for maybe the one of going in and turning off the Primary server. So that's what I'm going to try next. But as far as what you said happened to you, is exactly what happened to me. The mail app was working fine on my iphone 6S plus running ios 11.x.x and then all of a sudden, without me changing a thing, just started not downloading my incoming mail like it should. It just kept getting progressively worse to the point that's when I ended up deleting my AOL email account and adding it back in but after I did that I was completely screwed. I did exactly what you did and installed the AOL mail app from the app store on my phone which works just like it should. Along with doing the same thing and going to my desktop and signing into AOL mail on my browser and that too worked just like it should. I also at one point even changed my password for AOL, because I read somewhere that it might help resolve this issue. Wrong again! So if there is anyone out there that can assist us, please do! I too am just like you and have had this AOL email address for MANY years and also use it as my main email account. So getting this back to working order on the native iphone mail app is also very important to me!