prints full photo from lightroom, but only partial photo from apple photos

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Level 1

4 points

prints full photo from lightroom, but only partial photo from apple photos

When printing photos on a MacBook Pro to a Canon Pro-10 printer, I have encountered a strange issue. I can print photos from Adobe Lightroom on 5x7 paper with no problems. However, when I try to print the same photo on the same printer using the same paper from Photos, only one quarter of the picture prints. It seems to print only the lower-left quadrant of the photo, but it is expanded to fill the entire 5x7 paper. I have spoken with Canon's support staff, but they're convinced that the problem is with the settings in my MacBook.

Can anyone tell me why I can print normally from Lightroom, but only get a quarter of the photo printed when I print directly from Photos? Thanks for any help you can provide.

Bob

MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on Mar 7, 2018 5:46 PM

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Answer 1

Aearenda

Level 1

71 points

Mar 19, 2018 3:27 PM in response to Willy W.

A workaround for some Epson printers is to create a preset for the correct paper size (especially if borderless) using Preview, and then select that in the print dialogue in Photos. This may work for Canon too - it's worth trying.

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Answer 2

Willy W.

Level 1

15 points

Mar 19, 2018 1:32 PM in response to MOBob55

I have had a similar problem printing from Photos to a number of Epson printers. The problem does NOT occur when printing the same photo from Adobe Photoshop or the Apple Aperture programs. The fault is not in your computer's settings, it is in the Photos program. This same thing has appeared on this forum before - with no real solution and no input or fix from Apple. Very disappointing.

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Answer 3

LarryHN

Level 10

106,142 points

Mar 19, 2018 2:56 PM in response to Willy W.

This same thing has appeared on this forum before - with no real solution and no input or fix from Apple. Very disappointing.

This is strictly a user to user forum and there never is any response or fix from Apple here - only experienced users helping other users as documented in the TOU you agreed to when you joined this forum

LN

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Answer 4

fuzzymo

Level 4

2,048 points

Mar 22, 2018 6:06 PM in response to MOBob55

Hello,

I had the same problem several months ago, but with 8x10 paper. I reported it to Canon. They said that other people had contacted them about this. They came out with a new driver for the PRO-10 for High Sierra. Have you installed it.?This fixed my problem. Hope it works for you.

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prints full photo from lightroom, but only partial photo from apple photos

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