iCloud Encountered an Error while Trying to Connect to the Server

This post is for the attention of Eric Root - your response to ArntLer Oct 25, 2017 11:51 AM.

Quote

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

End of Quote

My iMac was running normally up to last Friday March 2nd, 2018. Over the weekend I downloaded Malwarebytes and later detected that I cannot access my iCloud account at www.icloud.com. I therefore uninstalled Malwarebytes using the Uninstaller from the Malwarebytes Help menu.

I also logged out of iCloud in System Preferences and then back in. However I could not login to my iCloud account in System Preferences. I restarted my computer in Safe mode and successfully logged into iCloud in System Preferences. I could also login to www.icloud.com. I then restarted my computer in Normal mode and the iCloud setting in System Preferences was working normally However I cannot access www.icloud.com in Normal mode.

In line with your post I downloaded Etrecheck and ran the following report and trust this assists you in finding a solution to my problem.

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-08 14:32:38

Download EtreCheck from https://etrecheck.com

Runtime: 7:22

Performance: Below Average

Problem: Other problem

Description:

Cannot login to www.icloud.com - iCloud encountered an error while trying to connect to the server

Major Issues:

Anything that appears on this list needs immediate attention.

Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (21.5-inch, Late 2009) - Obsolete!

iMac Model: iMac10,1

1 3,06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

16 RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 ok

BANK 1/DIMM0

4 GB DDR3 1067 ok

BANK 0/DIMM1

4 GB DDR3 1067 ok

BANK 1/DIMM1

4 GB DDR3 1067 ok

Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

Drives:

disk0 - ST31000528AS 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (603.97 GB free)

Journaled HFS+

Mount point: /

disk1s2 - T******************s 997.71 GB (52.02 GB free)

Case-sensitive Journaled HFS+

Mount point: /Volumes/Time Machine Backups

Network:

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en0: Ethernet

One IPv4 address

Interface fw0: FireWire

Interface en2: Bluetooth PAN

Interface en5: iPod

Interface en4: iPhone

iCloud Status: 2 pending files

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.84 (1 min ago) 1.74 (5 min ago) 1.97 (15 min ago)

Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.kaspersky.kav.gui.plist

Executable: /Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent -autolaunch 1

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Loaded] kimul.kext (46)

[Loaded] klif.kext (3.5.2a8)

[Loaded] mark.kext (1.0.6 - SDK 10.9)

[Loaded] klnke.kext (2.1.0)

/System/Library/Extensions

[Not Loaded] acsock.kext (1.1.0 - SDK 10.2)

[Not Loaded] RIMBBUSB.kext (0.0.97)

System Launch Agents:

[Not Loaded] 9 Apple tasks

[Loaded] 162 Apple tasks

[Running] 119 Apple tasks

System Launch Daemons:

[Not Loaded] 36 Apple tasks

[Loaded] 183 Apple tasks

[Running] 112 Apple tasks

Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24)

[Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-12)

[Running] com.kaspersky.kav.gui.plist (? 6b215336 - installed 2018-03-08)

[Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed )

[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)

[Other] com.canon.MFManager.plist (? 8a8296d7 - installed 2012-05-22)

Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)

[Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24)

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)

[Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )

[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)

[Running] com.kaspersky.kav.plist (? 760ef5ac - installed 2018-03-08)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-01-07)

User Launch Agents:

[Loaded] com.skype.skype.shareagent.plist (? 0 - installed )

Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)

AdobePDFViewer: 18.011.20038 (installed 2018-02-24)

EPPEX Plugin: 10.0 (installed 2017-09-05)

Flash Player: 28.0.0.161 (installed 2018-02-06)

PepperFlashPlayer: 28.0.0.161 (installed 2018-02-06)

Easy-WebPrint EX: 1.1.0 (installed 2011-06-17)

Silverlight: 5.1.41212.0 (installed 2016-05-04)

iPhotoPhotocast: 7.0 (installed 2010-04-03)

User Internet Plug-ins:

Picasa: 1.0 (installed 2012-04-25)

WebEx64: 1.0 (installed 2013-05-31)

Safari Extensions:

URL Advisor.safariextz - Kaspersky Lab - http://kaspersky.com (installed 2018-01-08)

3rd Party Preference Panes:

Flash Player (installed 2018-02-02)

Trusteer Endpoint Protection (installed 2017-12-02)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 395.37 GB

Destinations:

D**a [Network] (Last used)

Total size: 997.71 GB

Total number of backups: 102

Oldest backup: 2016-10-10 19:50:58

Last backup: 2018-03-08 11:52:44

Top Processes by CPU:

Process (count) Source % of CPU

com.apple.WebKit.WebContent (3) Apple 5

Safari Apple 4

kav 3

WindowServer Apple 2

kernel_task Apple 1

Top Processes by Memory:

Process (count) Source RAM usage

kernel_task Apple 1.01 GB

mdworker (21) Apple 545 MB

com.apple.WebKit.WebContent (3) Apple 504 MB

Microsoft Word 328 MB

kav 211 MB

Top Processes by Network Use:

Process Source Input Output

kernel_task Apple 592 MB 15 MB

kav 291 KB 424 KB

mDNSResponder Apple 182 KB 52 KB

usbmuxd Apple 19 KB 31 KB

apsd Apple 17 KB 33 KB

Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)

com.apple.WebKit.WebContent (3) Apple 2

WindowServer Apple 1

Safari Apple 1

hidd Apple 0

com.apple.WebKit.Networking (2) Apple 0

Virtual Memory Information:

Available RAM 11.11 GB

Free RAM 5.72 GB

Used RAM 4.89 GB

Cached files 5.39 GB

Swap Used 0 B

Software Installs (past 30 days):

Name Version Install Date

Kaspersky Password Manager 2.2.5 2018-02-24

App Cleaner & Uninstaller 4.8.1 2018-02-26

Clean up:

/Library/LaunchAgents/com.canon.MFManager.plist

/Applications/Canon Utilities/ImageBrowser EX/ExtApp/MFManager.app/Contents/MacOS/MFManager

Executable not found

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found

Diagnostics Information (past 7 days):

2018-03-08 13:37:18 Notes.app Crash

objc_msgSend selector name: retain

2018-03-08 12:47:32 OpenOffice.app Hang

2018-03-08 10:09:36 com.apple.iCloudHelper Crash

2018-03-07 12:25:09 iCloudPref.prefPane Crash

Crashing on exception: -NSImmediateActionGestureRecognizer sizeChangedFrom:toSize:webViewName:callback:: unrecognized selector sent to instance 0x6040003a3c60

2018-03-07 10:15:17 System Preferences.app Hang

2018-03-05 21:48:05 PrivacyScan.app CPU

2018-03-05 09:41:26 com.apple.WebKit.WebContent CPU

End of report