Not able to view attachments in apple mail

I am not able to view attachments that I receive in apple mail. The file will just have a message at the bottom of it saying "downloading", but never finishes downloading. I have tried quitting mail and reopening it. I have also gone and changed the download preferences in each account to download "all" attachments. I saw several people post things about this but have not come across a solution. Hoping someone has one now...

MacBook Pro (Retina, Mid 2012), iOS 10.3.1, MacOS Sierra 10.12.4

Posted on Mar 8, 2018 11:56 AM

Reply
7 replies

Mar 9, 2018 8:42 AM in response to MSavaski

See this article Send attachments with your Gmail message - Computer - Gmail Help

The pdf file that is sent by another person could be corrupted , using Mac OS high Sierra you must use a feature optimise storage How to free up storage space on your Mac - Apple Support

You have to click on download attachments see this screen shot , right now it is not showing as I have clicked on the option to download attachments , also there must be a space in Hard disk , if that is exceeding the limit that could be a reason .

These boxes are to be checked and have a green checkmark .


User uploaded file

User uploaded file

Mar 9, 2018 11:26 AM in response to tygb

Ok, I tried all the steps above (my mail storage was very high), cleaned out a bunch of stuff and I optimized the system. I rebooted the computer, but still doing the same thing. I just opened the two emails in question at the moment and they still just say "downloading". Even when I go to the top of the message and hit the attachment drop down and click it, nothing happens. Any other suggestions?? Also, thank you for introducing me to the steps above! I will use these from now on to keep my system running more efficiently!

Mar 10, 2018 12:48 AM in response to MSavaski

It depends upon the compatibility what app your are using in your Mac to download attachments .

An example if a sender sends an attachment in auto cad format and if I am not having latest version of auto cad and it is outdated , the file will not open , same way with pdf files , you need third party applications as adobe .

You have to call the sender on phone or mail them to send the attachment with mail again .

The receiver has no control over it .

And you must use reduce clutter free options and unnecessary old mails / mailboxes that are of very less use should be deleted ( keep the data in limits ) .

A method is there how to see the mail data , open mail application , right click over inbox and click on get account info .

For gmail accounts the maximum limit is 18.25 GB .

Mar 10, 2018 7:15 PM in response to MSavaski

In safari preferences > general the box for open safe files after downloading is kept as unchecked , because that is not sure file like pdf could be corrupted or malicious as it is coming from outsource , in your case you must call them and tell them to send it once again or the file size could be enormous , the file download location - should be download if you click on drop down arrow of it select ask for each download , it will stop and ask permissions , then you have to enter admin name and password and if you select other you have to decide or choose at which location the file should get downloaded .

User uploaded file

User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Not able to view attachments in apple mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.