10.13.3 Supplemental Update Crashing MBP 2018

Question

Level 1

12 points

10.13.3 Supplemental Update Crashing MBP 2018

Anyone having the same problem as I am having with my MacBookPro (2018 Model)

My MBP has been working fine, but when I install the High Sierra 10.13.3 update, my MBP becomes unstable and starts crashing and rebooting its self and getting the black error screen.

This has happen twice and had to re install High Sierra.

Thanks

Chris

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

Posted on Mar 9, 2018 9:54 AM

Reply

Answer 1

Kappy

Level 10

361,741 points

Mar 9, 2018 10:18 AM in response to zx651uh

Is it working now? If so, then posting polls, asking if anyone has the same issue, is not permitted according to the Apple Support Communities - Terms of Use. If it isn't working then please provide a complete description of what is happening, when it happens, what you did to try and fix the problem, and what results you got. Please include any system messages and when they were received. Please read Writing an effective Apple Support Communities question.

A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
Use Apple Hardware Test to see if there is any hardware malfunction.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

Reply

Answer 2

Kappy

Level 10

361,741 points

Mar 9, 2018 10:59 AM in response to zx651uh

You have third-party software that may no longer be compatible. If you can boot into Safe Mode successfully, then try reinstalling the update while in safe mode. If you are successful, then you need to uninstall or update Boom2 to Boom3 and Get Dropbox. Afterward, reboot normally - this one will be slower than usual.

Reply

Answer 3

zx651uh Author

Level 1

12 points

Mar 9, 2018 10:43 AM in response to Kappy

Still not working, see below

Anonymous UUID: 58459A7B-2195-0CC2-A5AC-8538160A43CA

Fri Mar 9 09:43:58 2018

*** Panic Report ***

panic(cpu 1 caller 0xffffff801996e339): Kernel trap at 0xffffff801959305b, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8069bd5000, CR3: 0x00000003fe51410c, CR4: 0x00000000003627e0

RAX: 0xffffff803cf36000, RBX: 0x0000000000004000, RCX: 0x000000000000073b, RDX: 0x0000000000004000

RSP: 0xffffff9217c33688, RBP: 0xffffff9217c336d0, RSI: 0xffffff8069bd4ffd, RDI: 0xffffff803cf36628

R8: 0xffffff9217c33938, R9: 0x000000000000c000, R10: 0x0000000000000000, R11: 0x00000000ffffffff

R12: 0x0000000000004000, R13: 0xffffff9217c336e8, R14: 0x0000000000000001, R15: 0x00000000ffffffff

RFL: 0x0000000000010206, RIP: 0xffffff801959305b, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff8069bd5000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0, VF: 1

Backtrace (CPU 1), Frame : Return Address

0xffffff9217c33130 : 0xffffff801984f606

0xffffff9217c33180 : 0xffffff801997c654

0xffffff9217c331c0 : 0xffffff801996e149

0xffffff9217c33240 : 0xffffff8019801120

0xffffff9217c33260 : 0xffffff801984f03c

0xffffff9217c33390 : 0xffffff801984edbc

0xffffff9217c333f0 : 0xffffff801996e339

0xffffff9217c33570 : 0xffffff8019801120

0xffffff9217c33590 : 0xffffff801959305b

0xffffff9217c336d0 : 0xffffff7f9a7f4029

0xffffff9217c337d0 : 0xffffff7f9a7f37f1

0xffffff9217c338d0 : 0xffffff8019ad20a4

0xffffff9217c33920 : 0xffffff8019ad196f

0xffffff9217c339d0 : 0xffffff7f9ab286b9

0xffffff9217c33ac0 : 0xffffff8019da4627

0xffffff9217c33bb0 : 0xffffff80198be1d9

0xffffff9217c33c10 : 0xffffff80198bdf53

0xffffff9217c33c50 : 0xffffff80198ccf0e

0xffffff9217c33d50 : 0xffffff80198d183a

0xffffff9217c33f00 : 0xffffff801996e6b2

0xffffff9217c33fa0 : 0xffffff8019801032

Kernel Extensions in backtrace:

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[74D56B1D-588B-3942 -981D-434D5B400A71]@0xffffff7f9a7f1000->0xffffff7f9a7f6fff

com.apple.filesystems.apfs(748.41.3)[BAFB89B8-4B5E-30FC-B2E1-B84FE072A49C]@0xff ffff7f9ab08000->0xffffff7f9abe4fff

dependency: com.apple.kec.corecrypto(1.0)[72366D6A-230C-3A33-B2AE-FE567E2FE8F4]@0xffffff7f9 a6ef000

dependency: com.apple.driver.AppleEffaceableStorage(1.0)[6B49B846-2852-3D7C-BD45-E70DC2684A 8E]@0xffffff7f9aa69000

dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xff ffff7f9a246000

BSD process name corresponding to current thread: mdworker

Mac OS version:

17D47

Kernel version:

Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64

Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C

Kernel slide: 0x0000000019400000

Kernel text base: 0xffffff8019600000

__HIB text base: 0xffffff8019500000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System uptime in nanoseconds: 399331089711

last loaded kext at 257950662069: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bbce000, size 69632)

last unloaded kext at 318561399188: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bbce000, size 61440)

loaded kexts:

com.getdropbox.dropbox.kext 1.8.8

com.globaldelight.driver.Boom2Device 1.2

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.kext.AMDFramebuffer 1.6.0

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.kext.AMDRadeonX4150 1.6.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMD9515Controller 1.6.0

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.driver.AGPM 110.23.30

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.16.2

com.apple.driver.AppleIntelKBLGraphics 10.3.0

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleMuxControl 3.16.21

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.0

com.apple.filesystems.autofs 3.0

com.apple.filesystems.apfs 748.41.3

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.AMDRadeonX4000HWLibs 1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.kext.AMDSupport 1.6.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.AppleGPUWrangler 3.16.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.kext.AMDRadeonX4000HWServices 1.6.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.iokit.IOSurface 209.2.2

com.apple.kext.triggers 1.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleActuatorDriver 1204.13

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.AppleMultitouchDriver 1204.13

com.apple.driver.AppleInputDeviceSupport 1201.8

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Reply

Answer 4

zx651uh Author

Level 1

12 points

Mar 9, 2018 11:07 AM in response to Kappy

Thank you for your help. I will try your recommendation and will update you if it worked?

Thanks,

Chris

Reply

10.13.3 Supplemental Update Crashing MBP 2018

Similar questions