wireless keyboard and mouse won't connect to my Mac

Question

Level 1

4 points

wireless keyboard and mouse won't connect to my Mac

Hi

I have a late 2012 MacBook Pro Retina running the very latest version of mac os high sierra 10.13.3

I have two problems.

1) My mac does not see the wireless keyboard at all yet all my other apple products, phone 6s+ and iPad see it and connect with it easily. My keyboard serial no is DG7222551F8QDPQYAR and the switch on button is at the opposite end of the screw cap. Batteries are brand new and charged as is evidenced by the fact it can be seen and connected to other apple devices.

2) My magic mouse 1 is not visible by any of my apple products mentioned above and its serial number is CC2240729MVDFFGAM

Things I have tried are

a) I have tried the SMC and NVRAM reboots

b) deleted and cleaned out the com.apple bluetooth plist (apologies if I called it the wrong file type)

c) switched on and off and held down the keyboard on key so that it blinks twice while shutting down and restarting the mac, and had the mouse blinking twice while doing the same etc.

I believe I have covered most help articles listed here so please forgive if I have missed one which helps fix this problem.

Other things to know which may or may not make a difference are the keyboard and the mouse have both been paired in the past with this laptop since purchase in late 2012 through the various software such as mavericks lion etc.

They both stopped connecting to the mac about about 2/3 years ago.

If I switch on my windows 10 desktop it can find connect and unpair with both products easily.

Thanks in advance for your help

MacBook Pro (Retina, 13-inch, Late 2012)

Posted on Mar 9, 2018 6:56 PM

Reply

Answer 1

Loner T

Level 9

59,536 points

Mar 12, 2018 7:09 PM in response to jmmj

If you have an external disk of 32GB or larger, install the original macOS version that shipped with the Mac using Internet Recovery, and boot from it. Test the two BT devices using the original macOS version.

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Answer 2

Loner T

Level 9

59,536 points

Mar 12, 2018 7:13 AM in response to jmmj

Can you use a wired mouse, delete the BT mouse pairing from the Mac and try to pair it again?

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Answer 3

Loner T

Level 9

59,536 points

Mar 12, 2018 6:34 PM in response to jmmj

If you run the BT Setup assistant and power on the Wireless keyboard, does it connect? Under About This Mac -> Bluetooth, do you see any Keyboard?

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Answer 4

Loner T

Level 9

59,536 points

Mar 15, 2018 3:47 AM in response to jmmj

Can you post the output of About This Mac -> System Report -> Bluetooth?

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Answer 5

Loner T

Level 9

59,536 points

Mar 19, 2018 5:06 AM in response to jmmj

Since you are able to connect an iPhone6s+, the BT radio seems to be working. There are BT debug tools which can be used to check if the devices exchange information or not, but it is a fairly expensive proposition.

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Answer 6

jmmj Author

Level 1

4 points

Mar 11, 2018 10:05 PM in response to Loner T

Hi

The mouse is A1296.

The keyboard is A1314.

The Mac only runs apple software. I do not run any windows software on my mac which includes things like office or outlook.

My windows PC is separate machine and I only included this information to show that the keyboard and mouse are visible on bluetooth but for some reason not findable by the mac.

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Answer 7

jmmj Author

Level 1

4 points

Mar 12, 2018 6:27 PM in response to Loner T

Even though the keyboard and mouse where once paired with the mac many years ago, for reasons unknown to me the keyboard and mouse no longer show as being paired to the mac, so I cannot delete the pairing between them and the mac.

They do not even exist as far as my mac is concerned. I am trying to find them to pair them with the mac.

It seems crazy to me that other my apple products can see the keyboard but not the mouse and that a separate windows 10 can see both straight away. It leads me to believe that it is something to do with the mac or its settings but I am at a loss as to what.

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Answer 8

jmmj Author

Level 1

4 points

Mar 12, 2018 6:44 PM in response to Loner T

Blue tooth and mouse set up assistant are both on all the time as is allow bluetooth devices to wake up the mac. I have done the steps you have mentioned multiple times and it does not see the keyboard or the mouse.

Under about this mac there is no keyboard or mouse found only the iPhone 6s+

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Answer 9

jmmj Author

Level 1

4 points

Mar 12, 2018 7:01 PM in response to Loner T

No I dont recall exactly when the mac stopped finding them and as per my original post they have not been connecting for about two/three years now. I have tried to get them to work in the past but gave up in frustration. I hoped the updates to high sierra would get them to work again and the other day I had the spare time to try but obviously no luck.

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Answer 10

jmmj Author

Level 1

4 points

Mar 12, 2018 8:47 PM in response to Loner T

I tried to do this (two times in case I made the error selecting the first time) but each time the only option given after selecting to download the original osx from internet recovery was was to reinstall macOS high sierra. I failed to see the point in proceeding further with it so did not reinstall high sierra.

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Answer 11

jmmj Author

Level 1

4 points

Mar 18, 2018 8:36 PM in response to Loner T

Hi

below is the bluetooth report from about this mac

Apple Bluetooth Software Version: 6.0.2f2 Hardware, Features, and Settings: Name: Jim’s MacBook Pro Address: xxx Bluetooth Low Energy Supported: Yes Handoff Supported: Yes Instant Hot Spot Supported: Yes Manufacturer: Broadcom Transport: USB Chipset: 20702A3 Firmware Version: v154 c5902 Bluetooth Power: On Discoverable: On Connectable: Yes Auto Seek Pointing: On Remote wake: On Vendor ID: 0x05AC Product ID: 0x828C HCI Version: 4.0 (0x6) HCI Revision: 0x170E LMP Version: 4.0 (0x6) LMP Subversion: 0x229A Device Type (Major): Computer Device Type (Complete): Mac Portable Composite Class Of Device: 0x38010C Device Class (Major): 0x01 Device Class (Minor): 0x03 Service Class: 0x1C0 Auto Seek Keyboard: On Devices (Paired, Configured, etc.): Jim's iPh 6s+: Address: XXX Major Type: Phone Minor Type: Smartphone Services: Wireless iAP, PAN Network Access Profile, Handsfree Gateway, Audio Source, AVRCP Device, MAP MAS-iOS, Wireless iAP v2, AVRCP Device, Phonebook Paired: No Configured: Yes Connected: No Manufacturer: Broadcom (0x8, 0x6607) Firmware Version: 0x0B20 Vendor ID: 0x004C Product ID: 0x6F01 Class of Device: 0x02 0x03 0x7A020C EDR Supported: Yes eSCO Supported: Yes SSP Supported: Yes Services: Bluetooth File Transfer: Folder other devices can browse: ~/Public When receiving items: Prompt for each file State: Enabled Bluetooth File Exchange: Folder for accepted items: ~/Downloads When other items are accepted: Ask When receiving items: Prompt for each file State: Enabled Bluetooth Internet Sharing: State: Disabled Incoming Serial Ports: Bluetooth-Incoming-Port: RFCOMM Channel: 3 Requires Authentication: No

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