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Question: TV app crashes upon opening videos

I have tried reboot and have the latest ios 11.2.6 on my iPhone 6. The spinning circle icon never stop too. I have found very few fixes for this online. Please help!

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Mar 11, 2018 2:46 PM in response to jloshuertos In response to jloshuertos

Hi there, jloshuertos!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with TV app crashing and constantly showing the spinning circle and I am happy to help out! I recommend you check out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and close the TV app. Once that is done, Restart your iPhone, iPad, or iPod touch then check to see if you are still noticing the issues.
Let me know the results and have a great day!

Mar 11, 2018 2:46 PM

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Mar 12, 2018 4:33 PM in response to jloshuertos In response to jloshuertos

Thanks for getting back to us, jloshuertos! You've tried some excellent steps and at this point, it would be best to check if there is a software issue at the root of this issue.

  1. Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch.
  2. Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
  3. Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup
Keep us posted!

Mar 12, 2018 4:33 PM

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Question: TV app crashes upon opening videos