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Question: Apple Pay - Double Click home button shortcut is blanked out and won't let me turn on?

I have an iPhone 8 running the most up to date iOS however recently my Apple Pay would not activate when I double-clicked my home button as it used to do.


I noticed in the Apple Pay Settings the option to have the 'double-click home button shortcut' turned on was off however it's blanked out and will not let me turn it on? Has anyone had this issue?


I've done a;

  • hard restart
  • soft restart
  • deleted and added my cards in there again and it still does not work.


This is starting to really annoy me! any help would be awesome!

iPhone 8, iOS 11.2.6

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Mar 10, 2018 10:43 PM in response to cerqueiracfc In response to cerqueiracfc

Many of the sections in this article indicate the double-click with side button option is only available on the iPhone X. Here is an example:

User uploaded file

Using Apple Pay in stores, within apps, and on the web - Apple Support


Yes, I see you said it used to work. Perhaps it should not have worked.

Mar 10, 2018 10:43 PM

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Mar 10, 2018 10:51 PM in response to sberman In response to sberman

Thanks for the reply sberman.


I have a feeling I've explained myself incorrectly. When I used to double click the home button my Apple Wallet would come up with an option to choose which card I wanted to use. What I may have to do it try to use it simply by resting my finger on the Touch ID home button and putting my phone near a card reader and see if it works.

Mar 10, 2018 10:51 PM

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Question: Apple Pay - Double Click home button shortcut is blanked out and won't let me turn on?