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Question: Safari pops up mac keeper page automatically.

I am not sure if this is normal/ my mac is infected by virus but when i surf an internet on safari, the new safari window pops up at the background and is says "Please consider cleaning you mac from junk". i've attached the picture of it. Not sure how does it comes every time i surf the on safari..
Can anyone please help me on this whats the problem?User uploaded file

Mac Pro, macOS Sierra (10.12.5)

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Question marked as Apple Recommended
Answer:
Answer:

1. Use MalwareBytes for Mac to remove malware/adware.


Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190


The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.


2. Disable all extensions and test.

Turnoff or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.


https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


5. Restart your Mac.


6. Launch Safari holding the Shift key down.

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Mar 11, 2018 4:58 AM in response to Chuku11 In response to Chuku11

I wouldn’t trust it; it looks like malware wanting to infect your Mac. Instead, go to Safari preferences, then go to the Privacy Pane. Choose Manage Website Data, then click Remove All. This will clear your browser’s cache and stop these pop ups from appearing, and will also sign you out from all websites you’ve logged in to. Consider turning on Prevent Cross-Site Tracking as well.

Mar 11, 2018 4:58 AM

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Question marked as Apple Recommended

Mar 11, 2018 2:39 PM in response to Chuku11 In response to Chuku11

1. Use MalwareBytes for Mac to remove malware/adware.


Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190


The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.


2. Disable all extensions and test.

Turnoff or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.


https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


5. Restart your Mac.


6. Launch Safari holding the Shift key down.

Mar 11, 2018 2:39 PM

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Mar 11, 2018 2:46 PM in response to Encryptor5000 In response to Encryptor5000

After launching Safari with the shift key held down, if that doesn’t work, disconnect from the Internet, delete the web site from History,open Safari, and then reconnect to the Internet. See link for other suggestions.


Safari -Tech support scam pop-ups

Mar 11, 2018 2:46 PM

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Mar 14, 2018 8:37 AM in response to Chuku11 In response to Chuku11

If you are viewing some sites that pretend to be legitimate while trying to trick users , if Mac keeper is downloaded it can be deleted .

How to delete Mac keeper malware manually .

Enter in System Library - Click on finder and take cursor on top menu bar , click on Go > computer > Macintosh HD

( a ) Applications - Mac keeper app

Click on library .

( b ) Launch Daemons

com.mackeeper.AdwareAnalyzer.AdwareAnalyzerPrivilegedHelper.plist

com.mackeeper.Mackeeper.MackeeperPrivilegedHelper.plist

( c ) PrivilegedHelperTools

com.mackeeper.Adware.AdwareAnalyzer.AdwareAnalyzerPrivilegedHelper

com.mackeeper.Mackeeper.MackeeperPrivilegedHelper


Enter in User Library - click on finder > Go > hold option key > Library , these are the locations where malware hide .

( a ) Application Support

Folder - com.mackeeper.AdwareAnalyzer

Folder - com.mackeeper.MacKeeper

Folder - com.mackeeper.Mackeeper.Mackeeper.Helper

Folder - Mackeeper - and its subfolder - statistic 2

Folder - Mackeeper 3 - and its subfolder - NE notifications

( b ) Launch Agents

Folder - com.mackeeper.AdwareAnalyzer.plist

Folder - com.mackeeper.Mackeeper.Helper.plist

( c ) Logs - Mackeeper.log

Mackeeper.log.signed

( d ) Preferences

com.mackeeper.AdwareAnalyzer.plist

com.mackeeper.Mackeeper.Helper.plist

com.mackeeper.Mackeeper.plist

( e ) Saved Application state

com.mackeeper.Mackeeper.savedstate

( f ) Caches

Folder - com.mackeeper.AdwareAnalyzer.plist

Folder - com.mackeeper.Mackeeper.Helper.plist

Folder - com.mackeeper.Mackeeper

These folders / subfolders and related .plist are dragged and dropped to the trash .

Also if the app is in download folder it is moved to the trash .

Restart the Mac from apple logo and empty the trash .

Mar 14, 2018 8:37 AM

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Mar 16, 2018 10:51 AM in response to Chuku11 In response to Chuku11

Step .1


1. Click  in the menu bar and choose “Force Quit”.

In the window that opens up, select “Safari” and click “Force Quit.


2. Relaunch Safari holding the shift key down.


This will launch Safari in Safe Mode.

The pop-up that crashed Safari will not return.



3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.


4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Manage website data” button.

Remove all cookies except ones from Apple, your internet service provider and banks.


If the step posted above doesn’t help:


Step 2



You will have to do this after starting up in Safe Mode to prevent adware

from interfering with the removal of adware .


1. Shut down the computer.

Press the power button. Immediately after you hear the startup sound,

press and hold the Shift key.


The Shift key should be pressed as soon as possible after startup,

but not before the startup sound.


Release the Shift key when you see the Apple logo on the screen.

Startup will take longer than usual.

Screen flickering is normal in Safe Mode.

Login to your account. Launch Safari.


Enter this address https://www.malwarebytes.org/antimalware/mac/


in the Safari address bar.

Download, Install , open, and run it by clicking “Scan” button to remove adware, if present.

Once done, quit MalwareBytes.


2. Disable all extensions and test.

Turnoff or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.

https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac

5. Restart your Mac.

6. Launch Safari holding the Shift key down.


Step.3

If steps 1 & 2 don't help, please run EtreCheck and post the report here if you can .

https://etrecheck.com


Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.


Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

Mar 16, 2018 10:51 AM

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Question: Safari pops up mac keeper page automatically.