Question: Failed Sync of iCloud photos to Macbook
Sync of my private photos and shared albums photos stored in iCloud (app 100gb) to my MacBook starts normally but stops after partial completion & some time. Max volume reached in different attempts 10 Gb of 100Gb. Sync does not continue even after many restarts, installing high Sierra completely new on a clean newly formatted system disk and restarting again from scratch after that (three tries so far with this procedure). The point to which the sync continues during the different attempts was always differently. 1 - 10 gb of 100gb. Hence I suspect it is not a specific photo or video that causes the problem.
There are several posts with similar issues and some resolution methods, but non worked in my case. IS IT A KNOWN AND STILL UNRESOLVED ISSUE ?
Had a Genius Bar appointment yesterday where no fix could be found. Upon their recommendation had a 1 hr session with the AppleCare support hotline today and them logging onto my MacBook and checking all settings, creating a new Photos library (which the apple store had done as well) and not finding an answer neither. Upon their recommendation I write this post.
The iCloud photos sync works very fine on my iPhones & iPad Pro and as well in the safari browser on my MacBook. But not the syncing in the PHOTOs APP.
The Person on the support hotline was surprised to not find a status bar in the PHOTOS after activation in the iCloud window where iCloud for Photos is switched on. see attached pictures.
When the process starts normally by opening the INFO window (see screenshot 2 & 3 as well, here it stopped after 3681 photos and 4,63gb od the 100gb total ) one can see the progress until the moment it stops. It requires opening and closing and reopening the Info Window, as it does not refresh by itself while open.
In summary all the Solutions tried so far by myself, Apple store Vienna & the Support hotline, which did not work:
- Switching iCloud for Photos and overall ON and OFF
- Creating a new PHOTOS Library (with OPTION held while clicking PHOTOS icon) and the using that library
- Repairing the PHOTOS library by holding OPTION & CMD while clicking the PHOTOs ICON
- Reinstalling High Sierra from scratch on a freshly formatted disk and retrying 1-3 several times.
All attempts with Internet speeds of w app 70 Gbit has been confirmed and router reset has been tried as well + attempts in apple store with WIFI there.
MacBook, macOS High Sierra (10.13.3)