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Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams

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Question: I keep getting this message on my I mac desktop that my computer is infected. The message comes from apple.com-macbook-fixing-cf .

I keep getting this pop up sent from apple.com-macbook-fixing-macbook on my Imac. says I hav a virus that needs removing with Mac Cleaner

imac quad core i7

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Answer:
Answer:

Apple will never pop anything in your browser, or send you an unsolicited email. The only domain that is valid for Apple ends in @apple.com. See Macjack's reply.

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Mar 11, 2018 7:49 PM in response to OLDONE In response to OLDONE

It's phishing, don't fall for it. Do not install MacCleaner, it's garbage.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

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Question marked as Helpful

Mar 11, 2018 7:49 PM in response to OLDONE In response to OLDONE

It's phishing, don't fall for it. Do not install MacCleaner, it's garbage.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Mar 11, 2018 7:49 PM

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Question: I keep getting this message on my I mac desktop that my computer is infected. The message comes from apple.com-macbook-fixing-cf .