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Question: Microphone not working

Hi. I have bought a second hand iPhone 6s and when I am making an whatsapp video call, the othe person can't hear me. With voice call and FaceTime is everything ok, just the whatsapp video call seems to be the problem. Any advice?

I will take it back to the shop, but is frustrating because I. Don't understand the problem: is it an IPhone issue or an whatsapp one? Thanks

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Mar 12, 2018 2:12 PM in response to petrefromblair In response to petrefromblair

Hello Petre,
Thanks for reaching out to the Apple Support Communities. I understand you're having some trouble with the microphone on your iPhone when using WhatsApp, and I have some information that may help.
Have a look at the article below for some helpful troubleshooting steps. it will help isolate the issue and possibly resolve it. You may have completed some of these steps already, but they other ay still help.
Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support
If the behavior persists , it may help to reach out to WhatsApp's developer.
How to contact an app developer - Apple Support
​Best Regards.

Mar 12, 2018 2:12 PM

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Question: Microphone not working