Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Family information is not available

Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?

iPhone 7 Plus, iOS 11.2.6

Posted on

Reply
Question marked as Solved
Answer:
Answer:

uberturkey wrote:


Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?


Right - Family info and Trusted Devices info requires Wifi in order to be seen.


Cheers,


GB

Posted on

Page content loaded

Question marked as Solved

Mar 17, 2018 2:50 PM in response to uberturkey In response to uberturkey

uberturkey wrote:


Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?


Right - Family info and Trusted Devices info requires Wifi in order to be seen.


Cheers,


GB

Mar 17, 2018 2:50 PM

Reply Helpful (2)
User profile for user: uberturkey

Question: Family information is not available