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Family information is not available

Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?

iPhone 7 Plus, iOS 11.2.6

Posted on Mar 11, 2018 6:01 PM

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Question marked as Best reply

Posted on Mar 17, 2018 2:50 PM

uberturkey wrote:


Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?


Right - Family info and Trusted Devices info requires Wifi in order to be seen.


Cheers,


GB

7 replies
Question marked as Best reply

Mar 17, 2018 2:50 PM in response to uberturkey

uberturkey wrote:


Under settings>Apple Id I can see all Family Sharing info and the list of trusted devices with ONLY WIFI. When I disable WIFI on cellular data I get the error "Family Information is not available" and Trusted Device List not available.


Under Settings I have checked:


iTunes & App Store Use Cellular Data is ENABLED

Cellular , App Store & iTunes Store Cellular Data is ENABLED.


I am obviously missing something to enable cellular data to view Family Sharing. Any ideas?


Right - Family info and Trusted Devices info requires Wifi in order to be seen.


Cheers,


GB

Family information is not available

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