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Question: I want to sell my Iphone 6s. It’s not letting me delete all of my personal information without my password. I got locked out of my account and hve not been able to get back into it. Is there a way to erase my information without my password?

I want to sell my IPhone 6s. I tried to erase my personal information. It’s not allowing me to erase it without my password. I’ve been locked out of my account for over 6 months. I’ve tried calling Apple to try and get it reset. I no longer need or want the phone. Is there a way to delete my information without having to have the password?

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Mar 12, 2018 9:32 AM in response to BoyMom17 In response to BoyMom17

Password or passcode? There's a huge difference.


iCloud: Activation Lock - http://support.apple.com/kb/PH13695 - This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: Turn off Find My iPhone Activation Lock - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.If you forgot your information for this go to http://iforgot.apple.com/


Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - https://support.apple.com/HT204306

Mar 12, 2018 9:32 AM

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Mar 12, 2018 9:51 AM in response to BoyMom17 In response to BoyMom17

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature to deter re-selling of stolen devices. Apple is pretty strict about unlocking phones unless you can prove you are the owner. Passwords have transitioned from being casual things to log into a bulletin board somewhere to things representing thousands of dollars in investment.

You can call your local Apple Store ad see what they will require to do a reset, but remember even the FBI couldn't get Apple to unlock an iPhone for them.

Mar 12, 2018 9:51 AM

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Question: I want to sell my Iphone 6s. It’s not letting me delete all of my personal information without my password. I got locked out of my account and hve not been able to get back into it. Is there a way to erase my information without my password?