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Question: Using itunes store balance to pay for Icloud storage upgrade

Hi, I've run out of storage on icloud and urgently need to upgrade. Unfortunately the debit card linked to my account has expired and it will take me a couple of weeks to get a replacement as I'm out of the country. Because it has expired, I get an error message when trying to enter its details into "Payment Methods"


I have $25 on itunes store balance (added via an itunes store gift card) and thought I can use this to pay for a few months of expanded storage. But on my phone, the only 3 payment options I can see for icloud storage are Credit/debit card, Paypal and Apple Pay. None of these are options currently.


How do I get Apple to use the $25 itunes store balance I have? Added it just now so that I could use it for storage- feel like an idiot for having done so if it can't be used to pay for icloud storage.

Thanks

iPhone 8, iOS 11.2.6

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It’ll be charged to the balance when the payments come due.


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Mar 12, 2018 10:31 PM in response to mpfromdelhi In response to mpfromdelhi

Try:


Removing a credit card from an account - Change or remove your Apple ID payment information - https://support.apple.com/HT201266 - More information at: https://discussions.apple.com/message/15891166


If you can‘t choose None when you edit your Apple ID payment information - https://support.apple.com/HT203905 - also make sure you don't have any active subscriptions, are set as the Family Organizer for a Family Sharing plan, or owe any money for past purchases.


You can only choose None when you set your payment method up from the iTunes Store, App Store, iBooks Store, or Mac App Store. None is not an option when you use the Apple ID account page to set your payment method.


Sign in with your Apple ID - https://support.apple.com/HT204053 - "When you sign in to the iTunes & App Store for the first time, you might need to add a credit card or other payment information to help secure your account." 20170919


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

Mar 12, 2018 10:31 PM

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Question: Using itunes store balance to pay for Icloud storage upgrade