Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Tlcbyg Author

Level 1

20 points

White box outline around everything you touch

My iPad is a day old and is locked. I can’t put in my password. A white box out lines whatever I touch but won’t let me put in a passcode and it won’t let me slide the power button off. I have held down the power button and the Apple logo has come up but same problem

Posted on Mar 12, 2018 3:27 PM

Best reply

King_Penguin

Level 10

334,150 points

Posted on Mar 12, 2018 3:56 PM

If you turn the volume up does it also say what you are tapping ? If it does you have VoiceOver (one of the accessibility features) 'on'. Try triple-clicking the home button and see if that turns it off, and if it does you can then change what a triple-click does via Settings > General > Accessibility > Accessibility Shortcut (or Triple-Click Home depending upon the iOS version).

If that doesn't turn it off you can either turn it off directly on the iPad (you need to use a tap-to-select and then double-tap to activate/type process and 3 fingered scrolling ; so to type a digit of your passcode tap the digit to select it and then double-tap it to type the digit) to go into Settings > General > Accessibility and turn VoiceOver 'off', or you can do it by connecting to your computer's iTunes (after typing in your passcode via the tap/double-tap process) : https://support.apple.com/kb/HT204390

Or if you have Siri enabled you could try using that to tell the iPad to turn VoiceOver 'off'

View in context

White box outline around everything you touch

Similar questions