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Question: Help w/Ipad from deceased Grandfather

My grandfather passed away, one of the many things I received was his Ipad. Unfortunately know knows or remembers e-mail address or password. I'm trying to unlock it so I can pull pictures and stuff off. please help.

iPad Pro Wi-Fi, iOS 11.2.6

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Mar 12, 2018 10:04 PM in response to TCE1984 In response to TCE1984

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature to deter re-selling of stolen devices.


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


I have seen it reported if you take the phone, your ID, a death certificate, and probably the original sales receipt to an Apple Store they may be able to reset it for you, but that would result in loss of all content I believe. Unfortunately people have not yet grasped the concept of digital legacy.

Mar 12, 2018 10:04 PM

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Question: Help w/Ipad from deceased Grandfather