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Question: iTunes freezes when iPhone is connected.

I tried to back up my phone to my laptop but iTunes freezes everytime i plug the phone in. I can't close iTunes and am forced to shut it down via Task Manager.

Here are some details:

iOS: 11.2.6

iTunes version:

Windows version: Windows 10, 64 bit

Any solutions out there???

iPhone 8, iOS 11.2.6, null

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Mar 13, 2018 10:45 AM in response to sandie254 In response to sandie254

You might try the steps in the Removing and reinstalling iTunes and other software components section of turingtets2's guide at:

Troubleshooting issues with iTunes for Windows updates

The general troubleshooting advice when iTunes fails to install properly (and reinstalling or repairing it does not work) is to remove not only iTunes but all related components, reboot, remove the target installation folders and reinstall.

Mar 13, 2018 10:45 AM

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Question: iTunes freezes when iPhone is connected.