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Question: Why is my battery not working properly?

Recently my battery seemed to not last as long as before. I started noticing it when I had video chatted with someone. Currently, it shows that it has a full battery, but when I go to use it the phone shuts down. I have an iPhone 6 s plus. Anybody have any ideas?

iPhone 6s Plus, iOS 11.2.6

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Mar 13, 2018 6:36 AM in response to johnthebaptist2001 In response to johnthebaptist2001

Read this message from Apple to see if it applies to you. iPhone 6s's are covered. Do be sure to follow the instructions on making an appointment, there are are a large number of people / phones involved and there could be a wait. https://support.apple.com/iphone/repair/battery-power

Mar 13, 2018 6:36 AM

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Question: Why is my battery not working properly?