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Question: Charged for a free trial

I downloaded “manly” photo editing app they then took 31.99 GBP straight out my account for me attempting to “start free trial” I would like my subscription to be cancelled and money to be refunded, can someone help me please, thanks for you time

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To cancel the subscription : View, change, or cancel your subscriptions - Apple Support


In terms of being charged, it shows as a purchase on your iTunes account, it's not just : About payment card authorisation holds in the iTunes Store - Apple Support ? If it does show as a purchase : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

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Mar 13, 2018 4:37 AM in response to Rbaker7 In response to Rbaker7

To cancel the subscription : View, change, or cancel your subscriptions - Apple Support


In terms of being charged, it shows as a purchase on your iTunes account, it's not just : About payment card authorisation holds in the iTunes Store - Apple Support ? If it does show as a purchase : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

Mar 13, 2018 4:37 AM

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Mar 13, 2018 5:30 AM in response to Rbaker7 In response to Rbaker7

I requested the free trial and it charged me instantly, it shouldn’t have charged me if it’s a free trial

Mar 13, 2018 5:30 AM

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Mar 13, 2018 5:38 AM in response to Rbaker7 In response to Rbaker7

Does it show on your account's purchase history as a monetary charge ? Or was it just a temporary store holding charge ? If it does show as a charge on your account have you now done as the developer told you to do, and as I've told you to do, and contacted iTunes Support ? Obviously nobody on here can give you any sort of refund.

Mar 13, 2018 5:38 AM

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Question: Charged for a free trial